CeX in Banbury | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I have just visited your banbury store to purchase some games for my sons birthday, However the service I received was shocking to say the least.
I had picked to games totalled to PS34 when I was being served the gentleman was talking to another colleague not paying attention to me, he got the games and then shoved the card machine in my face to pay, when I paid I got the game shoved at me with the receipt as I walk away I noticed that he charged me PS40 pounds instead, so I went back to him and asked for a refund for the PS6 pounds, to which he replied “I guess so but it will take over 10 minutes to do” I then said ok I will wait. After longer than 10 minutes he shoved the card machine in my direction again I asked why it said PS40 pounds not just PS6, he said “I can’t do that” so I said ok. Then after I asked for a receipt he then chucked it on the counter and said “there you go” then he charged me the correct amount for the games. Normally this wouldn’t bother me but his attitude towards me was unacceptable I shouldn’t feel like a burden to him, please have a word as I won’t be using cex again after this.

Been let down by this CEX store multiple times. Purchased a NES after being told it’s been tested and works, got home to find out it didn’t work. Refunded the item hassle free but they just didn’t seem to care this happened.

Took immaculate condition ps1 games there to be told they’re not mint and would give a much discounted price for them as they had a very slight mark on the case. But in their windows they have “mint” ps1 games with cracked cases. Cash converters offered a much better price and they’re only a minute walk away.

This Sunday we arrived at 3:45pm to be told they’re not accepting any trade in as they’re too busy labelling all their dvd trade in. Went with the intention of trading in some rare games and buying a Series X Xbox. Took the items to cash converters who were happy to buy from me and serve me.

Not sure why this store continues to provide bad service. Very disappointing.

I feel misled by this store. I took a brand new Samsung Galaxy A15 in to them. It was unopened 10 minutes before I took it in. I only took the phone out of the new box to start it up before taking into the Banbury shop.I had done my research on the CEX website before I went in and saw what they were offering for A grade phones of this model. They tested it and said it was a B grade condition.Good but not mint. I didn’t argue but felt like they were being dishonest and felt let down. This is not the first time this has happened to me at this particular store which is why I felt I had to write this on a review this time.