Apple Glasgow in Bearsden | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

We bought two phones on Saturday would have been 3 however I couldn’t remember my Apple ID password so a countdown came on for the reset so we ran out of time. I ordered online Saturday night and went into Sunday morning to collect. I had received the confirmation of the order but not the pick up email. Given the last two took 20 minutes I thought it would be okay to pop in Sunday morning to collect. Unfortunately both the store and online were terrible. Despite 20 of your colleagues standing around do nothing and waiting for customers it was too much to use any initiative and try and help instead I was met with the response’The Computer Says No’ Apple have set the standard for retailing unfortunately you seemed to have concentrated on process and profit and forgot about the most important thing customers! No empathy from any members of your team and obviously to scared to deviate from process, what happened to empowering your staff where they could have easily sorted my concern. Anyway phone now cancelled. Extremely disappointed from a very loyal Apple customer. I suppose it won’t make one bit of difference as the sales keep rolling in.

I had the pleasure of visiting this store earlier today to find out about Apple Watches and how they work

Was very fortunate to come across Andy who was actually demonstrating Apple Vision devices but took time out to show me the watches and explain their capabilities and options. Sorry Andy, next time I’ll try the Apple Vision.

Andy suggested that I go and have a think about what was available and what I actually needed. I came back and bought the Ultra 2, albeit, as a non-swimmer, I won’t be doing that deep-sea diving.

Sadly, Andy was not there when I returned to the store but this sale was 100% down to him. I disregarded the need to search elsewhere (or even use a Blue Light Card).

So thanks Andy, well done

JPF

Extremely unprofessional manager (male with short blonde hair) in the store today. No interpersonal skills, terrible communication skills, very immature and childish behaviour with a horrific attitude that clearly shouldn’t be working in a customer based service environment! His unprofessionalism is a bad reflection on the Apple brand and clearly brings the Apple brand into disrepute. Apple need to pay more attention to their management selection process and the customer service/management training that they are giving these people. In this case, Apple have got it majorly wrong promoting this person as they’re not management material in anyway!