About Computer Direct:
Our main services are Computer store and we are Located at Northbridge Rd, Berkhamsted HP4 1EH, United Kingdom
Repair Services offered :
Computer store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
NOT RECOMMENDED, AVOID!
We purchased a used drone, then we changed our mind and returned it in a few days, as we purchased another, new one from them. They have not got in touch with us even days after they received the drone back, advising us if the refund will be in progress or not. They falsely stated that we received a charger with the item, which we never have – unlucky for them we had a video about the unboxing. We had to contact them every time, regularly, during a THREE WEEK period. They never replied to us in due time, not even in 4-5 days and they even have an increased rate so called ‘support’ line that cost us 50 GBP as it was not stated anywhere that it is increased rate.(Whereas they also have a standard rate one, that is much less advertised.) They kept on asking for information they already had and gave us always changing, random answers for our queries. They would NEVER do their job properly, in due time. Slow to respond, incompetent and unhelpful team. Zero customer service and absolutely not customer focused approach. Strictly not recommended! Avoid!
We purchased a used drone, then we changed our mind and returned it in a few days, as we purchased another, new one from them. They have not got in touch with us even days after they received the drone back, advising us if the refund will be in progress or not. They falsely stated that we received a charger with the item, which we never have – unlucky for them we had a video about the unboxing. We had to contact them every time, regularly, during a THREE WEEK period. They never replied to us in due time, not even in 4-5 days and they even have an increased rate so called ‘support’ line that cost us 50 GBP as it was not stated anywhere that it is increased rate.(Whereas they also have a standard rate one, that is much less advertised.) They kept on asking for information they already had and gave us always changing, random answers for our queries. They would NEVER do their job properly, in due time. Slow to respond, incompetent and unhelpful team. Zero customer service and absolutely not customer focused approach. Strictly not recommended! Avoid!
I did make a purchase with them and it was a mistake.
They sent an incorrect invoice, which for the business is a big problem, the company did refuse to fix the issue. They said they do not edit invoices if something is already delivered. Their customer service is a total disaster. Unhelpful, arrogant, they do not read emails, they are not qualified for the job. They just send you quick irrelevant answers. They do not fix issues.
Strongly advise you do not to buy from them. Stock on the website does not reflect reality. Big no for this company, there is plenty of good companies on the market and better use them.
They sent an incorrect invoice, which for the business is a big problem, the company did refuse to fix the issue. They said they do not edit invoices if something is already delivered. Their customer service is a total disaster. Unhelpful, arrogant, they do not read emails, they are not qualified for the job. They just send you quick irrelevant answers. They do not fix issues.
Strongly advise you do not to buy from them. Stock on the website does not reflect reality. Big no for this company, there is plenty of good companies on the market and better use them.
Absolutely atrocious customer service. They falsely advertised a better computer than was being sent to me. I had to contact the customer service several times in order to get anything but an automated reply and was then told that they were not willing to send me the advertised computer, nor to compensate me in any other way. Through and through a terrible experience and I would not advise anyone to buy from them.
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