About CeX:
Our main services are Electronics store and we are Located at 116C High St, Poole BH15 1DF, United Kingdom
Repair Services offered :
Electronics store, Cell phone store, Computer store, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Absolutely a joke of a shop. Went in last Friday to find out how long they would need to test the items for. The assistant spoke to a very helpful young lady who advised it would be 1 hour if not busy but 2 hours if it was.
So arrived today, parked the car for a few hours as thought I would go with 2 hours, just in case. Arrived at the Poole store, waited the usual time to be served. That’s where it all went wrong. The assistant was totally the opposite of the assistants I had seen on Friday. We will want the items untill the next day. If you don’t like it, drive to another CEX in the area. We didn’t even want money just a voucher to buy something in the Poole store. I can only imagine that CEX is going down the pan like many other retailers by the poor service offered. To say that the tech tester was busy was not truthful. But I now understand the lousy comments made on Reddit and other forums. Cmon CEX get your act together.
Update 14 May 2024 Purchased phone online. Delivered but still locked to original owner. Returned to Poole store as nearest. Refund promised but not sent . As of this date CEX have stolen PS335 of my money. Please be warned. The online help is proving to be a thankless task. Please look at the reviews of CEX before you make a purchase. We will now have to pursue the matter in the legal system. Such a shame for something that could have been resolved so easily.
So arrived today, parked the car for a few hours as thought I would go with 2 hours, just in case. Arrived at the Poole store, waited the usual time to be served. That’s where it all went wrong. The assistant was totally the opposite of the assistants I had seen on Friday. We will want the items untill the next day. If you don’t like it, drive to another CEX in the area. We didn’t even want money just a voucher to buy something in the Poole store. I can only imagine that CEX is going down the pan like many other retailers by the poor service offered. To say that the tech tester was busy was not truthful. But I now understand the lousy comments made on Reddit and other forums. Cmon CEX get your act together.
Update 14 May 2024 Purchased phone online. Delivered but still locked to original owner. Returned to Poole store as nearest. Refund promised but not sent . As of this date CEX have stolen PS335 of my money. Please be warned. The online help is proving to be a thankless task. Please look at the reviews of CEX before you make a purchase. We will now have to pursue the matter in the legal system. Such a shame for something that could have been resolved so easily.
Went in they didn’t take my games as they said they didn’t have enough room in backstock which is fine until the person next to me is able to sell 30dvds? I bought this up and they just said he shouldn’t do that, then let them continue without intervening. She told me I should “hand them into charity for donation” Then I handed in my Xbox and they said they couldn’t take it in as it needs a deep clean after 2 hours, I’m sorry but it’s a second hand Xbox shouldn’t you do that in house instead of requiring me to go out of my way to do it.
Absolutely awful customer service wouldn’t recommend.
Absolutely awful customer service wouldn’t recommend.
Went in to get my earbuds tested for a voucher exchange. Didn’t hear anything for 2 days, so I had to go there and find out that they were B graded because I don’t have a paper sleeve over the original packaging. Which has to be removed in order to open the box . But the thing that triggered me !!! The earbuds CASE got returned scratched up and earbuds covered in earwax!!! How insane is this . AVOID THIS PLACE
Have you been a client at CeX, take a moment and rate their services below :