CAERPHILLY PHONES in Caerphilly | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I’m looking at the other reviews and wondering if this was just the owner having a bad day. Our experience was terrible. I got in touch through the website to ask if they could help and to see if the screen would be a genuine part replacement, which they said it would. I went with my son to have the smashed screen repaired but afterwards it was obvious the screen was not a genuine replacement and the phone glitched like crazy. I what I can only describe as a huffy attitude the owner took the phone back and said ‘fine, fine I’ll just change it back because I can see that you are going to have issues.’ We did have issues -the screen replacement was unacceptable. We waited another hour while he reattached the broken screen. He didn’t even look at us as we left. Terrible customer service. Simply very rude.A shame.

In response to your reply – the one star is justified because of your rude manner. You were clearly miffed and put out that my son questioned the screen, but he was doing so because you had told him in a message that it was an official replacement – that turned out to be false information.

Yes, you did spend 2 hours on his phone. The first was fitting a phone that glitched, very clearly glitched, and the second hour was replacing the original screen.

We went straight from your shop to another in Caerphilly who sorted us out within 35 minutes -and he was polite and courteous.

Excellent Services Today thank you! I have been a customer for over a year/ they are q very honest Company – they will tell you the truth if a repair isn’t economic or won’t prove to be good value if there will be another persistent problem! Today was a straight forward job and the phone looked like new!! Delighted! Thank you very much!

Popped in on Monday as I had dropped my phone and the screen wasn’t working. Within 2 hours I had my phone back working perfectly and cheaper than initially quoted. I would have paid more for the excess under my mobile phone insurance if I had made a claim and
wait a week to get my phone back. Very happy and would highly recommend.