About Apple Lakeside:
Our main services are Electronics store and we are Located at W Thurrock Way, West Thurrock, Grays RM20 2ZP, United Kingdom
Repair Services offered :
Electronics store, Computer repair service, Mobile phone repair shop
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Appalling customer service, couldn’t refund an item in store as they made a decision between themselves when refund eligibility clearly showed on order it’s possible. They couldn’t give a significant reason. I won’t be going back there again. The staff in question Chris, Gemma and especially Erika who are management staff had poor attitude, rude and discrimination to the finest. I was told “nothing” very poor take it or leave it attitude. Very judgemental even when speaking to manager on Apple customer service who I got hold off said refund is no issue and would like to speak to staff, once spoke to Erika, she discriminated and told lies on my phone in a private area to Bruno from after sales so that I couldn’t hear the conversation, little did she know I have the recording. Not the sort of service you would expect from the Apple Store.
Appalling customer service, booked an appointment for iPhone battery change online, at store was told there would be a long wait as it was half term and they were busy ( even thought I had an appointment) was subsequently told they didn’t have the battery in stock and to come back another time ( even though they were supplied with phone model details in advance) questioned the store manager (Nick) as to what stops the same thing happening next time and was told “nothing” very poor take it or leave it attitude. Level of customer service you don’t expect from a company like Apple or their retail stores.
We went here on bank holiday Monday, had an appointment with them. The charging point wasn’t working, they cleaned it out with some liquid etc. we prepared ourselves already for it costing a lot of money, but they didn’t charge us anything.
I feel bad as I forgot the man’s name, but he was so lovely and helpful. Seemed a lovely man, explained how iPhones owned by men will have this problem a lot where women normally have issues with the speaker at the top etc.
Defo recommend, feel more confident to go back if I have anymore issues.
I feel bad as I forgot the man’s name, but he was so lovely and helpful. Seemed a lovely man, explained how iPhones owned by men will have this problem a lot where women normally have issues with the speaker at the top etc.
Defo recommend, feel more confident to go back if I have anymore issues.
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