Currys in Coleraine | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Zero stars but have to give one
This is my first review & the reason for Zero stars is as follows

The rude & unprofessional manager who asked me to shut up so he could speak & rolled his eyes at me. Failed to give his name & even wear a name tag. Great representation for the Currys company.

The reason for the visit to the store was a set of Beats Solo headphones had been purchased in store which developed a fault, research showed this was a common reported fault. The product was taken to Apple who’s engineers did a report highlighting the fact the product was faulty not due to customers use & to return to Currys. Side note if purchased from Apple they would have been replaced.

Therefore we arrived at Currys Coleraine whereby the staff spoken to & Engineers report shown, Currys response it’s over 12 months Take it back to Apple.

At this point it was explained the Consumer Rights Act 2015 which in a product faulty within 5 year period was be addressed by the seller. The manager of Currys Coleraine stated No. It was pointed out to him that this was a breach of the law.

A sheet with a contact number for Currys headquarters was supplier & contacted.

Currys Headquaters stated Yes legally they have to comply with the Consumers Rights Act 2015 & they product with have to be fixed & sent back to Apple.

Also the Manager should & will be apologising for his conduct.

At present I am still awaiting my apology

New manager seems to know her stuff. Hopefully she can reorganise the staff culture who have no sense of why they’re there. It should be all about the Customer. Maybe a sympathetic discussion on how to promote the need to be aware of the customer’s needs. Bullying does not work. Encouragement works much better. I used to be a manager so a lighter touch creates a sense of camaraderie. Gareth. PS phone contact keeps the staff in contact with customers which is why they are working there. The Indian contact centre is totally not working. I phoned and out of three calls two of them put the phone down. You are wasting your money and annoying me and everyone else. Gareth

Good prices but aftersales online is very slow & difficult to attain! The chatbot services are absolutely horrible & really not helpful. If Curry’s online could improve customer service & have more clear & rapid aftersales then I would happily give 5 stars but I find I now pay just a little more sometimes and purchase from other retailers, as its a much better customer experience if things go wrong or I need to return an item.