CeX in Consett | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

!! DO NOT BUY FROM CEX!!!
I purchased Xbox with this company on the 7th of March for PS157.00, to be installed today. I followed the given instructions as directed in the Xbox manual to be installed alongside the TV, but the Xbox was faulty as it was not showing on the screen according to the manufacturer’s settings. The Xbox was coming up with a glitchy screen, and we could not read the screen.

I am very disappointed and disheartened, as my son was so sad and embarrassed, as his friends were here and they couldn’t play the game on his birthday. I hurried to the shop, optimistic, that the shop would sort the problem out or give me a better resolution. Upon arrival, I met the same staff that sold the Xbox. She had green hair with staff ID 61790, and her order number was KC576555.

When I visited the shop this afternoon, a member of staff informed me that it was a 10-minute problem to fix, gave them 10 minutes, but this never happened. The staff mentioned that due to returning the Xbox with the cable inside the port, I was responsible for worsening the issue, and this is classified as accidental damage, for which I am not covered for a refund or repair.

I requested to speak to a senior member of staff because, at this point, I couldn’t believe they were trying to blame me for a faulty item they sold to me . The manager by the name of Steve came out and gave me the same response as the previous staff. His body language and presentation were very uninteresting and annoying, and he never showed empathy or remorse. Even after explaining that I really needed a resolution as my son was waiting at home with his friends to play with the Xbox at his party, he was already in tears!!! However, these people had no remorse at all and were not ready to help.

It is vital to note that on the day of purchasing the Xbox, I was reassured with a 2-year warranty. That is, if anything should go wrong, I should return it, and a new product would be given as a replacement. However, this information was very misleading and untruthful. Finally, this company is fraudulent and deceitful, and I would not personally encourage anyone to patronise them. It does make sense, because I forgot a wire in a port and am now responsible for the faulty product. But the product never worked to start with !!! bear in mind that my friend, who also purchased an Xbox the same day, is having the same problem with the product and is returning it Monday as it turns off on its own.

I went there to buy a PS4 Pro and stayed in the queue for 35 mins and i asked the guy for the PS 4pro which was on the label as PS150 and i wanted to check it . The guy took it to the upstairs and changed it to a new one and it said it was 180PS. Then someone seems to be like a manager came and called a guy at the stores and asked about the price and he said it was 180PS the guy who was serving us also mentioned it was 150PS which was on the label and the manager looking guy was rude to the person who was serving us and he went upstairs and took around 10 mins and bought something else and said he gave ps4 and i can give it for 150PS . When we said it was on your label he reacted very rude to me and his colleague and said we are closing now if you want take it or leave. I said why don’t you give the one i got from the showcase . He said leave if you don’t want the item and we left when i was going out i asked his name he said his name was John . This guy has long hair with a blue headphone on him . I asked him for his name id to make a complaint he said get lost . Because of un manners and disrespectful staff whole staff members will be having difficult time . Even in front of the customers he was very rude to his staff because he was saying it was 150PS on the label . Very disappointed about this guy .

Never been in the shop before, so I approached the counter to try to get served. Waited a while, being ignored by both of the staff. The chap with blue hair finally acknowledged my presence after about 5 minutes to ask if I was being served. When I told him I was waiting I was told to go stand on some other area of the floor and wait there, not at the counter!
Finally served after another wait, by the girl with blue hair. I’d seen a DVD boxset on the main website & wanted to know if it was in stock at that branch. She was unable to tell me, even after looking at the monitor for it; at least she was pleasant in her manner and tried to help…otherwise the review score would have been one-star