Num Lock Solutions in Droitwich | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

8 weeks ago I took a Samsung with a cracked screen and a couple of amazon tablets which 1 needed a new screen and one needed a new charging port. 3 weeks later and not only have we not heard from the Zoo but they haven’t even generated a quote yet. But Martin will call me back with a quote. He doesn’t. So 3 days later im chasing a quote. Still no quote sorted.
By week 4 they have a quote. PS70 for the phone, PS130 for the tablet with the broken screen and PS60 for the tablet with the charging port. So we tell them to go ahead with the work worth doing and forget the tablet with the cracked screen. 2 weeks later still no work has been done. Oh and the quote was wrong. Like really wrong. But Martin will call back with an up to date quote. He never does. Speak to Mike who offers to do all the work at cost. PS235.
2 weeks later they have finally fixed the phone and both tablets. But Martin now wants to charge around PS300 and says he will refuse to give our items back if we don’t pay in full and he has no idea about what Mike has agreed and he can’t deal with customers like us right now and needs to go and sit out the back of the shop……

So after we refused to be bullied by Martin, Mike puts the work through at the agreed price of PS235.

AVOID THIS PLACE AT ALL COSTS.

Martin will try and rip you off and hold your goods to ransom.

***EDIT*** 1 Week later and the back of the phone they repaired is falling off. Doesn’t look like its been glued back on properly. So as well as awful service it seems they are unable to make actual repairs too.

***EDIT 2*** 05/10/20 Mike messages to say he will be speak to their specialist phone repairer about the poor work. As of today, 13/10/20, Mike is yet to bother offering any form of communication or offer a resolution to their incompetence. Will update further if they decide to get back to me.

Took my extremely old desktop PC into Zoo, not expecting it to be repairable after it died while I was using it. Mike detected the problem, sourced a part & repaired it. He phoned to let me know it was running very slowly, which had been an issue for sometime. I asked him to investigate & he was able to fix that too. I now have a PC that runs quickly & smoothly, all for a very reasonable price. All my data has been saved. Delighted. Highly recommend. Very friendly, polite service.

I don’t often leave reviews but these guys absolutely deserve 5 stars! I managed to spill half a can of sprite over my HP X360 and I was told to go to these guys straight away good thing I did! They fixed the laptop within the day and charged an incredibly reasonable price for the fix. The team were lovely and professional and I will absolutely be taking any further faulty or damaged tec their way in the future!
5 stars for The Zoo, I’d give more if I could!