Novatech in Fareham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Such a shame. I’ve only ever heard good things about Novatech. For years, however our experience dealing with them hasn’t been the best. We first drop off our computer as there was a fault. We paid for the repair service which includes a diagnostic. They had advised that it was the RAM that was faulty. So we paid for a replacement RAM to have the computer back two days to find out the fault hasn’t been resolved. We then get in a back and forth with the team, having to wait around 3 days for a reply. I then decide to call them to advise we have had the computer back for two weeks and it’s still faulty. Novatech have now had the computer for another 7 working days and the computer hasn’t even been tested yet. I spoke to someone at customer service on Friday who said they would call me back. They haven’t. So I called again today to be told they are experiencing a delay and hopefully they will look at it today.

So I wouldn’t say they live up to their reputation. The poor people behind the counter get screamed at day in day out. It’s not their fault the company needs to invest in some more highly trained staff.

Something definitely needs to change.

I’ve bought 2 computers from Novatech over the last few years. One of them arrived faulty and required a new motherboard straight out of the box and the second I’ve owned for 3 years or so and it’s only been functional for 2 weeks of those years.

The second star is due to the quick and excellent customer service but the quality of products has been truly awful from my experience and so doesn’t rank any higher and I definitely won’t be buying from them again.

Took out an extended warranty PS60 on my sons PS1400 laptop ( less than 18 months old , to be told that the charging point isn’t covered as its physical damage ! Not interested in helping or refunding any money , poor customer service , rude staff , rip off merchants at their best ! Do not ever use this company they will steal money from your pocket and find every loop hole in the book , disgusting