Mobile Mad in Fylde | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Hello Mobile Mad…
Update, it’s 16th July and you still haven’t made any attempt to follow my suggestions to make disabled people with their service animals welcome on your premises.
Try again… as the shop owners previous reply had inaccuracies. This might be that he is unsure how to liaise with customers who come in with their assistance dog. I’ll go through procedure at the end.
Shops have a duty of care to people with assistance dogs by law.. shops are required to allow people with assistance dogs in. They are not pets…they are there to accompany disabled people, they are a tool to help disabled people in their life….

I called to have a battery replaced in my watch… he saw my assistance dog, and asked me to leave while he fixed the watch. I pointed out his leads clearly displaying he is an assistance dog.. still he asked me to wait outside, so as to not cause trouble, I did wait outside. He brought it out and gave me change. The issue is not with the shop in general, but customer service. I understand not everyone likes dogs, but to make someone stand out side is unacceptable… perhaps the owner wasn’t aware of correct procedure…

Any shop owner can ask you to take your dog out if it’s just a pet….once they’ve ascertained it is in fact an assistance dog, the shop owner has to leave them alone, making them go outside is a breach of disibility discrimination laws…The Equality Act 2010 says that you must not be discriminated against… it might be the shop owner was not aware of the above, in which case, I forgive him for being unaware, and hope he will bear this in mind in the future.

Thanks for replying to my review, once again your reply has inaccuracies, hence needing updating…

A question for you…. you state my service dog was not under control…and I was allegedly “Tugging at his leash” when in fact he has two leads on him not one, displaying he is a service dog, he has two leads not a “leash” at all times…. then you incorrectly state he was running around the shop .. you also incorrectly state he was “scurrying around” and scratching at your counter…. how can this be ? How can he be running/scurrying around, and on a “leash” at the same time..?? It is of course a conundrum….

I was made to feel highly unwelcome, entirely due to having a ‘dog’ with me, your approach to me changed completely once you saw I had a ‘dog’ with me…as soon as you saw him, you said straight away…’You’ll have to wait outside’.
I mentioned what he was, but still you made me wait outside, as I said previously, fortunately it wasn’t raining, you seemed to have made an issue of us being on your premises.

My dog has been trained not to be a nuisance in shops, I carry an assistance dog I.D. card with me to show what he is.

Can I suggest, to show you have no issues with service animals along with their owners, as you state in your reply, You please put in your window a big sign,
“Service/Disabilities dogs welcome on our premises at all times”

Can I also suggest you highlight your need to include all members of society, including those with disabilities and their animals, by photographing your sign, and put it on your social media for all to see. I do pass by regularly, and whilst trying not to fall over all your goods you leave on the pavement, I still haven’t seen any such sign.

Called to the shop next door 30th June 2024…still trying to navigate past all your items left on the pavement…. and still waiting for a sign that welcomes disabled people and their assistance dogs in your shop. It’s highly clear you have no intention of doing so. Total discrimination.

The fact I have to give this 1 star is a joke in its self. This is the worst company I have ever had to deal with they have gaslighted me for 10weeks! Lied and palmed me off. The fact I’m a women I believe has made them more manipulative towards me if I’m completely honest. 10 weeks they had my sons ipad. It went in with a broken screen that is it. It wasn’t shattered It merely had a crack everything else worked fine. After them telling me they struggled getting the parts not 1 but infact 3 faulty screens later they finally got the right screen but then proceeded to tell me that a coil had broken so the ipad was going into a boot loop every 3 minutes. So they had broken the ipad further but wouldnt accept responsibility. They told me they tried to ring but don’t leave voicemails apparently. Why I don’t know? Maybe because they never phoned once at All and they had 2 different contact numbers. I Had to do all the chasing. They said they would fix the coil which was causing the boot loop free of charge that was 5 weeks into having the ipad. After numerous phone calls to them and several visits to the shop all I got was they couldn’t get the part or the part was faulty. I’d been lied to several times at this point. Then I went in last week spoke to an older guy who I felt was genuine told him the situation. Said I’d had to now buy another ipad but i really need that one fixing due to all the content my little boy had built up. He said contact us Saturday and I will have a proper update for you because we are getting the part today. Fast forward I waited an extra few days and contacted them today in which the man proceeded to tell me that they are no longer fixing the ipad because I told the other guy we had got a new one. Honestly all that stress over nothing what so ever. My partner then went to collect the ipad and they have honestly bodged it so much scratches that wasn’t there before glue all around the screen where they have attempted to fix it. Further cracks on the old screen which wasn’t there either. We took it straight to ktech on Highfield Road and they have said this has happened a few times from this shop in which they have had to rectify. She also stated they are using poor screens and they shouldn’t be using glue on the apple products and if they had just brought a full new screen and not just the lcd section there would have been no problem with any coils so it wouldn’t go into a boot loop at all. Because it all comes as 1. Honestly the worst company ever. None of them speak any truth. They have all spoke to me like I’m one of there women who just puts up and shuts up.

In a nut shell I would seriously proceed with caution if you want to use this company.

Wasn’t an option for no stars but I bought a phone which had a loose screen which I didn’t know about at first and after a week the screen went took it in and they tried throwing all sorts of lies out saying ide dropped it do anything to cling onto your money and not give it back don’t buy phones from here they also use knock off parts and claim there genuine.

This is my reply to your reply where did I swear or threaten bad reviews your just lying so you don’t have to part with money never offered the discount replacement when I was in the shop though did you told me I had to wait an hour for the guy to come in yet he was hiding down I the basement so that was the first lie you told