About CeX:
Our main services are Electronics store and we are Located at 67, 69 London Rd, East Grinstead RH19 1EQ, United Kingdom
Repair Services offered :
Electronics store, Cell phone store, Computer store, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
“24 month warranty” is a joke!
I bought my niece an iPhone from here. The screen as scratched so paid them for a new one. When my niece started using it there was a fault so we planned to take it back.
Unfortunately she dropped it and cracked the screen, I took it in to pay for the screen to be replaced then have the software issue fixed under warranty. I was told that because she broke the screen it voids the whole warranty. Absolute sham! I have worked in the mobile industry in the past and would of never treated customers like this.
I was told they would call me in a couple of days with an update, after 5 days I went back in to find out what was going on, the adviser was very rude in explaining to me that why would he call me if he had no answer! I explained to him that if you tell a customer you will call in a couple of days you do just that even if you don’t have a resolution for them. Don’t know his name but he is the only ginger one there.
We will no longer purchase from CEX.
I bought my niece an iPhone from here. The screen as scratched so paid them for a new one. When my niece started using it there was a fault so we planned to take it back.
Unfortunately she dropped it and cracked the screen, I took it in to pay for the screen to be replaced then have the software issue fixed under warranty. I was told that because she broke the screen it voids the whole warranty. Absolute sham! I have worked in the mobile industry in the past and would of never treated customers like this.
I was told they would call me in a couple of days with an update, after 5 days I went back in to find out what was going on, the adviser was very rude in explaining to me that why would he call me if he had no answer! I explained to him that if you tell a customer you will call in a couple of days you do just that even if you don’t have a resolution for them. Don’t know his name but he is the only ginger one there.
We will no longer purchase from CEX.
Changing from 5 to 1 star as the past few times we have gone in, we have been met with hostility and ignorance from the staff. Multiple times we have gone in with perfectly fine products and been given a B class rating (for a phone) as to get an A you would have had to taken it out of the box, not even use it then sell it. The phone was 2 months old kept in glass screen protector (screen and camera) with a case that was magnetised shut.
Pretty much the usual for CEX.. Great place to sell on your unwanted gaming devices, smart phones, watches, dad’s etc.. car park few minutes walk away. Staff seemed friendly enough!! We use CEX quite a bit to buy and sell above items, fair prices, cash or vouchers given (vouchers higher value obviousky) you can check prices online before going to see what your items could be worth. Great place, recommended
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