Stormforce Gaming in Warrington | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Purchasing my top-of-the-range PC from this company turned into an absolute nightmare, a stark contrast to the initial research and expectations that led me to choose them. Initially, all seemed well, but it didn’t take long for severe issues to surface–from fan connection errors to unbearable lag and the dreaded blue screen of death. Despite numerous attempts to resolve these issues through their support team, I was met with persistent reassurances that everything was fine, even though it was clear that wasn’t the case.

Reluctantly, they agreed to have the PC sent back for repairs, but the ordeal didn’t end there. The conditions they set were outrageous:

1. I was made to take full liability for any damage during transit, leaving me in a predicament where damage could occur at any stage, by anyone – the courier or even the company themselves.

2. I was expected to cover the cost of packaging, with the company insisting that customers should retain their original packaging for three months. This expectation is unreasonable and overlooks the fact that the need for a return is due solely to their subpar build quality and inadequate pre-shipment testing.

3. The guidelines for packaging were not straightforward and there’s little to no help on how to do this. The tutorial they sent over had a PC build very different to my own. Not everyone is a PC or packaging expert, and expecting customers to package their products ‘perfectly’ for return is absurd, especially when the return is necessitated by the company’s shortcomings.

The ongoing back-and-forth with their support has been a source of immense frustration. To anyone considering this company for their next PC purchase: if you value your peace of mind and want to avoid unnecessary stress, look elsewhere. As for me, I’m still caught in this debacle, trying to find the best way forward.

Bought gaming PC for my daughter for Christmas. Would struggle to start up on most occasions. The computer Went back and forth to storm force over the course of 12 months to resolve and they could never diagnose the problem. It went back about 4 or 5 times.

Eventually had to go to a local shop with it. They immediately diagnosed the power pack was the issue (it was built with a cheap one) and they said it should’ve been clear to storm force That that was the issue.
It cost me PS90, had a new power pack fitted and it’s been fine ever since

When I told stormforce they were uninterested and refused to engage further.

My daughter now thinks Santa clause makes computers that he can’t fix and we had a disappointed child for 12 months.

Avoid

Bought a pc with rtx3080 and 10900k during covid so 3k on this set up was i guess fairly reasonable. So was the 3 months wait time for the build to arrive, however having sent the pc back 3 times under warranty is not acceptable. The machine started random shutdowns some 4 months after ownership which were fairly rare but steadily developed in to a reoccurring drama.
I replaced various components which made no difference at all and every time I sent it back – was given a blank feedback that the fault is with the case…. absolute joke. So after few years of ownership, the pc is again shutting down and this time round I have no warranty to get this covered under. Stay clear chaps.