About Apple Carrefour Laval:
Our main services are Electronics store and we are Located at 3035 Boul. le Carrefour Local C14b, Laval, Quebec H7T 1C8, Canada
Repair Services offered :
electronics repair
Trust us to deliver effective solutions at competitive prices!
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Reviews:
Nine months after a major change was made to my phone, the same issue reoccurred. Despite the fact that my phone has already been repaired four times for various problems, Apple’s solution was to either pay $129 plus tax for a new phone or send it back to Toronto for repair, which would undoubtedly take an extended amount of time.
To add insult to injury, the loaner phone provided as a replacement was inferior and came without a protective case. Not only does this put my device at risk of damage, but I was also warned that if any damage occurred to the loaner phone, I would be charged over $500 minimum.
Adding to my disappointment with Apple and their Apple Care policy, I must express my frustration with their refusal to address the recurring issue in-store. Despite having previously had the phone repaired on-site, they insisted on sending it to Toronto for the same fix. This not only prolongs the inconvenience but also raises concerns about the effectiveness of their repairs and the reliability of their products. It’s disheartening to see a company of Apple’s stature failing to provide efficient and effective customer service, especially when it comes to addressing recurring issues with their products.
When I expressed my frustration to the manager, John, he showed no empathy or willingness to find a satisfactory solution. Instead, he simply reiterated the corporate policy, leaving me feeling like just another transaction rather than a valued customer. This lack of customer care is unacceptable, and I am seriously reconsidering my loyalty to the Apple brand.
From the moment I stepped inside, I was greeted by friendly and knowledgeable staff who were eager to assist me.
The store itself had a sleek and modern design, creating a visually appealing and inviting atmosphere. The layout was organized and easy to navigate, allowing me to explore and interact with the products seamlessly.
The customer service I received was exceptional. The Apple Store staff members were patient and attentive, taking the time to understand my needs and provide personalized recommendations. They demonstrated extensive knowledge about the products, offering detailed explanations and answering all of my questions with enthusiasm.
The product selection was impressive, showcasing the latest Apple devices and accessories. The displays were clean, well-maintained, and fully functional, allowing me to try out different products and experience their capabilities firsthand.
When it came time to make a purchase, the checkout process was quick and efficient. The staff member assisting me ensured that everything was set up correctly, transferred my data seamlessly, and even provided helpful tips and guidance on how to maximize the use of my new device.
Overall, my experience at the Apple Store was outstanding. The combination of a stylish and inviting environment, knowledgeable staff, and a wide range of high-quality products made for a truly enjoyable visit. I left the store feeling confident in my purchase and impressed by the exceptional level of service I received. I would highly recommend the Apple Store to anyone in search of top-notch technology and an exceptional customer experience.
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