Best Buy in regina | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am writing to express my dissatisfaction with a recent purchase and subsequent exchange experience at your store. On July 27, 2024, I bought an HP Pavilion Plus laptop for $999 at the Calgary Best Buy. During the purchase, the assistant store leader assured me that, as a resident of Saskatchewan, I would only be subject to the 5% tax rate applied at the point of sale in Alberta and would not incur additional taxes upon returning to Saskatchewan.

Upon attempting to use the laptop, I encountered an error indicating that there was no hard disk installed. Following unsuccessful troubleshooting via HP support, I visited the Regina, Saskatchewan Best Buy for assistance. There, the store leader informed me that I would need to pay the 11% Saskatchewan tax on the exchange. Additionally, a 50$ discount that I had received at the Calgary store was not honored, and I was required to pay an extra $200 due to the tax difference and the non-applicable discount.

The inconsistency in information provided by your staff has resulted in significant inconvenience and unexpected additional costs. As an international student, these expenses are particularly burdensome.

I request that you review my case and consider reimbursing the additional charges incurred or provide a suitable resolution to address the misinformation and inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response.

I went in to buy a phone case for my iPhone14 Pro and a new screen protector.

One employee informed me I should order online because he agreed they had limited stock and selection, not a big deal. The same employee assisted me with finding a screen protector, which we found. I paid for the screen protector, and instalment fee, and the cashier told me where I could go to get the screen protector put on.

As I was waiting to get my phone returned to me, a different employee came and informed me that they put the screen protector on but it was the wrong one for my phone. (The box said “iPhone 14/13 Pro, which doesn’t include the 14Pro but I understand the confusion.)

So I went to customer service (The only helpful employee I found to be working that day), and he told me they’d do a complete exchange and sent me to a 3rd employee to help me find the proper case. She assists me and finds out they have none.

So I went BACK to customer service, but there was a line so the original cashier wanted to help me out. He refunded me for the screen protector and told me I wouldn’t be reimbursed for the instalment fee because they still installed a screen protector…

I never really make reviews unless they’re positive. And this situation was not a huge deal, but for anyone reading I would just highly suggest not wasting your time and going somewhere else.

Went to their store to buy GoPro 12, found a bundle priced at $479.99. Sales guy said that’s a good deal, SURE! But when the item was scanned, system shows a different price at $549.99. Complained about it and ask the manager about it. Manager said it’s an IT glitch and they can’t sell it as per the price tag! WOW! This is the 1st time in Canada that I’ve experienced that the price tag wasn’t honored. Sales guy want to compliment me with a $20 discount. Haha.. just ridiculous! I don’t want to waste my time and left. Careful guys! They do not know “customer service”. I would be cautious and make sure to pay what the price tag says. If I could rate them 0, I would!