C&C Angouleme – Apple Premium Reseller in Angouleme | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

What a bunch of rip off merchants!! I brought my MacBook Pro 2019 Model to have the screen replaced under warranty, after I had spoken to Apple directly about the issue. One of the employees tried to force me to pay for the repair as he insisted it wasn’t under warranty, because there is a small scratch on the top of the laptop (see attached pic). A quick phone call to Apple and they’re coming to pick up my laptop and have insisted it is definitely under warranty and have agreed to replace the screen at their cost, as it is a known issue. I will never ever trust this store with the multitude of Apple products that I own. One can only assume that, because of the pandemic and then being shut for so long, that they’re trying to push people to recoup some costs. Disgraceful business and Apple have been made firmly aware of how poor their service is.

***EDIT***

Just received laptop back from Apple, it travelled all the way to the Czech Republic, was fixed with no problems, and has just got back to me today. No quibble about the warranty or anything. It reminded me to just deal with Apple instead of these tinpot wannabe Apple shops. See pic of new screen working perfectly.

Il y a un soucis dont il faut en parler dans les magasins IP store il est impossible de faire appliquer la loi avec le delai de 14 jours de retractation. Il faut pour cela ne pas ouvrir et ne pas tester le produit. Chose importante a rappeler. Salarie tres sympa. mais la politique globale de la societe n’est pas folle du tout. Et il faut juste le signaler acheter la bas QUE si vous etes sur de votre choix. Sinon conseil prenez en ligne

Rdv fixer un samedi matin pour reparation d’un iPhone. Arrivee le jour j, le vendeur me dit qu’il n’y a aucun service technique le samedi. J’ai donc fais 80km de voiture pour rien. Je presume qu’il n’y aura aucun geste commercial de leur part lors du prochain rdv. Cela dit le vendeur etait tout a fait professionnel, seul l’agence ne l’ai absolument pas.