Apple Pacific Centre in vancouver | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I bought a new iPad Air with PencilPro. The day I purchased it, the young staff serviced very well, but the day I picked it up, it was a bad experience. I want to return it and go to buy it in another location.

I stayed at the pickup area for a while, and the woman named Mary didn’t even notice I was there. I was in front of her, but she let 2 people cut the line and ignore me, with no eye contact, to give me a chance to ask for some help.

I tried to ask 2-3 staff; I need somebody help!
Everyone just told me to wait at the pickup area without eye contact, like they just wanted to get me out of their way. I wonder if you get hired to stand and sit in the sofa area.

I was distraught and walked to a staff member named Marco, who could help me immediately. Everything got done in 5 mins.
They could help me; everyone could, but why didn’t they do it before I wasted my time and got upset?

So, every time I pick up a new product, do I have to go with aggressive emotion?

I tried to understand, maybe they were so busy because I live in Downtown.
I tried to come back again on the next day and got the same attitude.

I didn’t plan to buy it, I just walked through there and tried it. The staff on that day came to talk to me with a respectful and good attitude.
But the bad staff makes me want to return it, and I won’t buy any products from this location again, even though I live very nearby.

Everyone, let’s go to another location!!!

1. extremely poor attitude from all staff except for the Genius bar staff.
2. opened the box on the spot and it was a “defective” product and replace it.
3. found bubbles in the screen after 15 days of use.

When I entered this Apple store on March 31st to shop, the person who greeted me was indifferent, had no expression and showed impatience. After I brought the Macbook pro, since I wanted to transfer files from my old computer to my new computer on the spot, I made an appointment at the Genius bar to get technical help. However, when I opened the box at this staff, we were both shocked to find out that there was something like WHITE PAINT on the right keyboard of that laptop, it was a defective product. The person who helped me at Genius bar had a good attitude and immediately contacted a coworker to get me a new computer. The staff member who replaced my computer had a very bad attitude as well!!!!
Now, I stumbled upon a large bubble underneath the screen of this Macbook pro that has only been in use for 15 days. Can’t get rid of it at all.
Overall, shopping experience 0/10.

P1: replacing evidence
P2: bubble

I had a fantastic experience at the Apple Store downtown, all thanks to the sales advisor, Chad (I hope I got the name right). He assisted me in picking up my brand-new iPhone 15 Pro Max from an online order. Chad not only explained the trade-in option but also helped me secure a great value for my old iPhone. Despite my initial interest in Apple Care+, Chad informed me that theft and loss coverage isn’t available in Canada, which was the specific coverage I was seeking.

Although I couldn’t proceed with the trade-in that day due to a lack of backup for my phone, I returned two days later to complete the process. Chad went above and beyond by refunding the trade-in value directly to my card instead of providing an Apple gift card. This thoughtful gesture enhanced my overall experience.