Rogers in vaudreuil-dorion | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I don’t know what other people are on about (I guess to each their own), but every time I come to this Rogers I am always taken very good care of. 4 years ago I received excellent customer service from an employee named Mark-Andre. He helped me decide which phone was best for me (iPhone or android) and I went with a wonderful S10+ which served me greatly for years. 3 days ago I visited with the intentions of purchasing an iPhone 15, which I did, and Mikel helped me out not only with purchasing the phone itself but also changing my plan (to a much better one might I add!). And today I went back to swap my iPhone 15 for the plus version and Justin & John took the utmost care of me. There was a little ordeal with the swap itself that took a lot of time to figure out, but with their patience and perseverance, both as a team managed to plow through, solving the issue and giving me what I wanted and needed in the end. Not to mention, they were friendly as heck.

I seriously never had a bad experience here.

Went here to activate 2 phones, I was told that they charge $60 activation fee per line and that I should do it online to avoid those fees.
Once it’s activated, I have to come back to the store to pick up the SIM cards.

I end up getting the accounts created online and on the first bill, I get charged $120 ($60/each) activation fees…

Not sure what’s the point of having Customers go back and forth with this nonsense.
If you complain to the CRTC or CCTS, your issue gets resolved rather quickly.

Went yesterday (15th of July 2023) got there at 3. They are closed. Go to find out they do this often. People have appointments and they end up being closed . Please change your staff! I drove an hour to get there as that was the only address it would save at. How can this be acceptable?!
Edit: next Saturday, same thing. They decided not to show up to their job. Will be contacting corporate.