About Cyberport:
Our main services are Electronics store and we are Located at Drehscheibe Bochum (EG, Kortumstrasse 100, 44787 Bochum, Germany
Repair Services offered :
Electronics store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Terrible experiencie with the online service.
An online purchase (TV, +1000EUR) never arrived after 15 days. A cancellation and refund was asked for and, two weeks after, we still have no news of the money. On the third week (when we had already asked for the refund) the carrier company called to schedule a delivery, and we asked to send it back to Cyberport.
Cyberport claims they won’t refund until they receive the item and offer no solution but obstacles.
The customer support representatives were not pleasant to talk to, and offered no help either when the item was clearly delayed nor when the refund has been asked for 2 weeks.
Never will purchase with them again.
An online purchase (TV, +1000EUR) never arrived after 15 days. A cancellation and refund was asked for and, two weeks after, we still have no news of the money. On the third week (when we had already asked for the refund) the carrier company called to schedule a delivery, and we asked to send it back to Cyberport.
Cyberport claims they won’t refund until they receive the item and offer no solution but obstacles.
The customer support representatives were not pleasant to talk to, and offered no help either when the item was clearly delayed nor when the refund has been asked for 2 weeks.
Never will purchase with them again.
So, I went there today and asked one of the employees to help me with financing options. Ultimately, I was told I was welcome to pay with a card because I may not understand the German contract well! I told him I could understand German, but he said: The first thing you said was asking to talk in English, and you can do it online!! I work here and have money, but you don’t want my money! I will buy from a place that respects people and tries to do their job well! That was my first and last time there.
Christopher in this store is an excellent person, he was very helpful to make my purchase to buy a monitor. He was patient ,friendly, had a lot of information about monitors, what factors to consider and also spoke in English to help me..
Probably one of the few good customer experiences I have had in Germany
Probably one of the few good customer experiences I have had in Germany
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