MediaMarkt in Heidelberg | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Lots of brands available but worst customer service. This was my second such experience at Mediamarkt Heidelberg.

I went on a Saturday looking for a quick purchase of a portable AC. I waited 40 mins to get assistance from someone. When I finally got hold of someone he started looking for answers to my questions on the packaging of the product (which I had learned by heart in the 40 mins of waiting) – then got distracted and started attending to another customer who arrived after me mid-way. When I approached another member of staff I was sternly told to wait. Another 15 mins of waiting later, I left the shop empty handed, even though by that time I had already knew what I needed (thanks to google) and just needed an employee to for the invoice so I could leave with my AC.

Future customers – I suggest to know exactly what you need to buy before going. Otherwise, buy online because the shop staff seem like they are doing you a favour attending to you and answering your questions.

To Media market Heidelberg Hebelstrasse – 1) keep an eye on your customers, you just lost 1200-1500 EUR guaranteed revenue and probably thousands more from other frustrated customers just like me, 2) train and manage your floor staff better – there was staff standing around idle in other shop sections while several frustrated customers in the Hausgerate section waited without help.

Buy it from Amazon. Customer care was awful.
Purchased a product online that stated it was available in store. When I went to collect- they had no stock. They then told us we could buy it from a different branch. I drove over and what a surprise, they didint habe it either. Waste of time. Spend your money on a retailer that will provide you with services they advertise. Amazon is consistent. Jeff knows how to run things. Mediamarkt is an embarrassment to the tech industry.

Media Markt Heidelberg is a big consumer electronic store. You can buy here a lot of electronic items or parts. There is a large selection of TV’s.
The staff is friendly and well willing to help you if you need it any help.
The store has a large parking place and it’s easy to reach by public transportation.