comacs in Wurzburg | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am seriously disappointed with the customer service here. I brought my Mac in last week to have the macOS system reinstalled because I stupidly deleted it while attempting to factory reset my computer due to some keypad issues. The first person I spoke to was very nice, and I was delighted to hear that reinstalling the system wouldn’t be too expensive (EUR65). They assured me that this was why my computer wouldn’t turn on and that it should work fine after the reinstall. Two days later, they called me to pick up my computer. I was thrilled and thought, ‘Great, problem solved,’ but of course, I was mistaken. When I got home and tried my Mac, everything seemed to work ok until I watched something online (Netflix, Disney, etc.) and heard a strange sound coming from the speakers. I brought it back hoping to find a solution to this new problem. However, they denied any responsibility for the speaker issue and insisted that I pay for the examination and repair, or simply ‘use headphones.’ They suggested that the speakers might have been damaged when I carried the computer home in my bag that day or earlier (although it definitely wasn’t there before). I suspect they might have been damaged while they were working on it, but ultimately, it was their word against mine. We’ll never know for sure what happened, and I’ll admit that. However, I find they could have at least covered the examination costs out of basic decency and customer care to see what the problem was. Especially as there is a chance that they might have been the ones to damage it. I was incredibly frustrated and felt very poorly attended to, leaving me in a bad mood and extremely annoyed, especially since I know that even with a new computer, I’ll have to go back there if I have any problems, as it’s the only Apple shop around here.

I took my MacBookPro into the store today (18.08.2015) because I had a problem during my Seminar in Holland where I could not connect with the Beamer that was provided. I was told by an employee to bring my MacBook into the store and they could check it out with there beamer in the store. I presented the problem today and they took my Computer and patch cable up to the technician to have it checked. They brought my Computer back and said that the patch cable was OK, I as if they had tried the computer with a Beamer and the answer I received was no, they are to busy and that if I want it checked out I would need to submit a work order and leave it in the store and that would take 5-7 days.
5-7 days just to see if there is a problem or not. How long does it take to connect a computer to a Beamer to see if there is a problem? Sorry, but this is not what I call service! Costumer service is not one of the strong points and I will think twice about spending anymore money at this store.

It is a matter of great regret and shame that they have written premium in front of the shop but the service there are very poor. They gave me only 89% of the watch in return whereas they should have given me 100% of it. I returned my watch within 3 days, which should be returned in time frame of 14 days. Earlier, also I had installed ScreenProtector on my iPhone from here, which was broken within 3 days. And now instead of providing Apple service, they talk more about the insurance they provide. I will never go to this store again and I will not recommend anyone to go there.