About Currys:
Our main services are Electronics store and we are Located at Unit 5-6, St Michael’s Retail Park, The Harrow Way, Basingstoke RG22 4AZ, United Kingdom
Repair Services offered :
Electronics store, Appliance store, Camera store, Cell phone store, Computer repair service, Computer software store, Computer store, Data recovery service, Electronics repair shop, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
DO NOT BUY FROM CURRYS THEY DONT CARE WHEN IT GOES WRONG!!!
Purchased a fridge freezer from Basingstoke store, was delivered today damaged which was only noticed 1 or 2 minutes after the delivery driver left with our old fridge freezer. I called immediately and got a voice message saying I had to take the product and the receipt to store (this is a american style). Went to store who told me they could not do anything until tomorrow when it had progressed on the system (computer said no) and I have to go back tomorrow. Was told that mine is out of stock but could find a similar which I did at an additional cost to myself of PS130, then to be told it wont be delivered until next Sat leaving me for a week without a fridge freezer in 28 degree heat. I then requested a refund and was told they could not do that until they had collected the old one which again was next sat meaning I would not get my money back in my account for 2 weeks so can not buy a replacement from another provider. I cant use the one that is damaged as the store has informed me it my be dangerous.
I have called customer service and was passed to 5 separate people all which insinuated it was my fault only to be told that I had to wait until tomorrow as they can’t do anything. I asked to speak to a manager and was told no one is available and that you have to book an appointment with the earliest being Tuesday (3 days time).
I would avoid buying from them as they have no after care or policies in place when something goes wrong and leave you with no other option but to wait for them. I will be making a complaint to trading standards once they open.
Purchased a fridge freezer from Basingstoke store, was delivered today damaged which was only noticed 1 or 2 minutes after the delivery driver left with our old fridge freezer. I called immediately and got a voice message saying I had to take the product and the receipt to store (this is a american style). Went to store who told me they could not do anything until tomorrow when it had progressed on the system (computer said no) and I have to go back tomorrow. Was told that mine is out of stock but could find a similar which I did at an additional cost to myself of PS130, then to be told it wont be delivered until next Sat leaving me for a week without a fridge freezer in 28 degree heat. I then requested a refund and was told they could not do that until they had collected the old one which again was next sat meaning I would not get my money back in my account for 2 weeks so can not buy a replacement from another provider. I cant use the one that is damaged as the store has informed me it my be dangerous.
I have called customer service and was passed to 5 separate people all which insinuated it was my fault only to be told that I had to wait until tomorrow as they can’t do anything. I asked to speak to a manager and was told no one is available and that you have to book an appointment with the earliest being Tuesday (3 days time).
I would avoid buying from them as they have no after care or policies in place when something goes wrong and leave you with no other option but to wait for them. I will be making a complaint to trading standards once they open.
I was rail-roaded, (forced) into buying a printer that wasn’t suitable for me. It can only be used through Wi-fi, and I don’t have WiFi, although this wasn’t explained to me by the salesman. Obviously desperate to obtain his commission. I only wanted a copier. Upon returning to the store to explain, the ‘expert’ Chris, said that unless it was faulty, nothing could be done. How he could be certain while taking the amount of pills that he did, as witnessed by my wife, is beyond me.This unfeeling, unsympathetic ethos was reinforced by James, the ‘manager’. He wouldn’t entertain the possibility that we had been mislead, in fact, he implied that it was our fault. He said that unless it was in the original, sealed packaging, we didn’t have a prayer. How would we know WITHOUT removing the packaging ? Totally, absolutely uncaring, and oblivious to our problem. We only wanted a plain, ordinary copier, and this jack-the-lad salesman preyed on our lack of knowledge.
Update: After many, many telephone calls to head office, and having to wait 216 hours, we FINALLY got the copier we originally tried to buy.
This was accomplished by the store manager, Saj and his assistant, Priscilla. It must be said that throughout the Currys empire, these are the only two who addressed our problem, and solved it.
The ‘stand-in’ manager, James, needs to be sacked immediately.
Update: After many, many telephone calls to head office, and having to wait 216 hours, we FINALLY got the copier we originally tried to buy.
This was accomplished by the store manager, Saj and his assistant, Priscilla. It must be said that throughout the Currys empire, these are the only two who addressed our problem, and solved it.
The ‘stand-in’ manager, James, needs to be sacked immediately.
Order online and save yourself the hassle.
Whilst looking at laptops I was approached by a man doing a survey for Curry’s. He explained he didn’t work for Curry’s, but I wish he did, because he was the only person in the building remotely interested in dealing with customers.
I was waved away the first time I approached the counter and directed to James, the manager, and was told someone would be with me in a moment, but they were busy putting up a sign.
20 minutes later I approached the sales counter, and was then directed towards James, no recognition that he had already spoken to me, and again said someone will be there in a moment. One worker walked past glued to his phone an ignored me. Eventually Harris came to help me. He could not have been more polite and helpful, and dragged this from a 1 star review. We ultimately ordered a laptop on his iPad to be delivered to tomorrow. I could have done this myself and saved close to an hour of my time. As others have said, this store is a waste of time and space, just order online and cut them out.
NB. Harris was the only decent thing about it
Whilst looking at laptops I was approached by a man doing a survey for Curry’s. He explained he didn’t work for Curry’s, but I wish he did, because he was the only person in the building remotely interested in dealing with customers.
I was waved away the first time I approached the counter and directed to James, the manager, and was told someone would be with me in a moment, but they were busy putting up a sign.
20 minutes later I approached the sales counter, and was then directed towards James, no recognition that he had already spoken to me, and again said someone will be there in a moment. One worker walked past glued to his phone an ignored me. Eventually Harris came to help me. He could not have been more polite and helpful, and dragged this from a 1 star review. We ultimately ordered a laptop on his iPad to be delivered to tomorrow. I could have done this myself and saved close to an hour of my time. As others have said, this store is a waste of time and space, just order online and cut them out.
NB. Harris was the only decent thing about it
Have you been a client at Currys, take a moment and rate their services below :