Apple Braehead in Bearsden | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Just left the Apple Store in Braehead, approached a group of staff chatting, all dressed in the usual uniform and I was gobsmacked that on saying excuse me to get their attention, the member of staff holding court, dismissed me without even looking at me saying ‘ 2 minutes’ . I was completely speechless, I’ve never asked for help in any store and been met with that response. To add to this after enquiring re who was a manager to complain we are told that it was Nik, the person who has clearly demonstrated no skills in customer service!! As a manager I’m astounded to have to point out that customers always come first. If I could have given 0 stars I would but the saving grace was Hannah who did actually serve us – she had told us she was new but yet knew how to provide good customer service, something clearly lacking by certain members of the management team.

Appalling service, after booking a time slot the technician was 20 minutes late and then was told they couldn’t change my battery today and I would need to leave my phone or make another appointment. I live 45 minutes from the store so hardly convenient!! No apologies just take it or leave it attitude. As a company and a store they have you over a barrel and they know and show it. Possibly different levels of customer care had i fitted into their perfect demographic 18-25, avoid if at all possible.

I had an appointment at the Genius Bar due to an issue with my IPhone 15 charging. Even though the wait was a while a really sweet worker approached us and asked if we have been seen yet. The worker (I’m so sorry I didn’t catch his name) was really quick at checking the problem for me and got it fixed almost immediately after taking my phone into the back! My experience was great mainly due to his positive attitude and humour