Apple Markville Shopping Centre in markham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Experience was horrible from start to finish , my phones not even a year old I have had it for 10months and the battery is dying within 2 hours of being unplugged doesn’t last and I need it for work so I called apple support first and I wasted 30plus mins on the phone with them because when I got in store they told me that what I was told on the phone was a lie and the guy I spoke with on the phone was clearly smart enough to not put it in my notes on my file because the lady in store even made a point to say that she didn’t see anything in my notes on my file about what I was told by apple support. So indirectly she was calling me a liar , even though I was told over the phone by apple support that even with my manufacturer warranty that I could come into an Apple Store too get an express replacement phone because over the phone they wanted to put a 1400$ hold on my credit card until I sent back my old phone which isn’t even old it’s less then a year old. I told them I didn’t have 1400 available on my card so they advised me that I could go into a an apple store and do the replacement phone in store where I could give my phone directly back to the Apple Store and they would give me a replacement phone in store same day and it would cost me 32.99 for the express replacement phone. I said no problem I would do that so I booked an appointment for the store at Markville mall. I had Father’s Day plans which I changed in order to accommodate this appointment as I can’t go during the week cause I work. Only to find out in the store that they don’t even offer that service in store and that they can’t do the express replacement. I use my phone for work mainly the gps and to get a hold of customers and everyday 2 hours into my shift I have to charge my phone all day because it’s under 20% and will die on me. The women I spoke to in store talked to me like I was a child and talked to me as if I was stupid and didn’t know anything about how phones work. Then she offered to get the manager for me because she said that the manager “might ” be able to help me and so the manager comes out I explain to her what I’m dealing with and right away she tells me there’s nothing she can do either , and try’s to offer me sympathy instead of a solution . I didn’t need sympathy I needed a replacement phone which I was told I could get by apple support. But I left with no replacement phone and a horrible experience. Do better apple.

Title: Disappointing Experience at Markville Richmond hill

Rating:

I recently visited the Markville with high hopes of receiving top-notch service from Apple’s reputed customer support. Unfortunately, my experience left me feeling disappointed and frustrated.

Upon entering the store, I noticed a lack of organization and chaos among the staff. It took quite some time before an employee approached me, and even then, they seemed disinterested and rushed throughout our interaction. They didn’t take the time to understand my issue properly, which made me feel like just another inconvenience to them.

I had purchased a new iPhone, only to discover a fault with the device shortly after using it. I expected a swift resolution, given Apple’s reputation for quality products. However, the process of getting my device checked and repaired was cumbersome and time-consuming.

To make matters worse, I was told I would have to wait for weeks for the repair to be completed due to a backlog of service requests. This was unacceptable, considering the premium price I paid for an Apple product, and the inconvenience it caused me in my daily life.

Communication was also an issue. I had to make multiple follow-up calls to check on the status of my device, only to receive vague and conflicting information from different support representatives.

Overall, my experience at this Apple Store was far from the standard of excellence I expected from the brand. I believe they need to improve their customer service, streamline their repair process, and better communicate with customers to restore their reputation for outstanding support.

I hope Apple takes this feedback constructively and strives to address these issues to provide a better experience for their customers in the future. As for me, this experience has left me hesitant about future Apple purchases and considering alternative options.

This is a much delayed review from my horrible experience in 2017.

The manager at the time was some fat and bald caucasian male. Very rude. I’m had booked an appointment to fix the battery in my phone. I had booked the appointment by phone so the service rep was aware of the issue and what needed to be done. I worked and lived an hour away at the time, I arrived at my appointment and they told me I had to return for a separate appointment the next day as they would not be able to complete the service by closing. I had advised the agent on the phone at the time that I only wanted an in store appointment so I could get my phone back the same day as an alternative was to mail my phone in. This manager was not apologetic or helpful at all, true class act.

Felt it necessary to leave this review as this experience came back to me after I claimed the Apple settlement.