Apple Metrocentre in Gateshead | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I bought a 15 pro max phone last month. The advisor recommended me to buy screen protector for PS35 with very quick and endless warranty. The screen protector broke within 3 weeks ( fell from not even 1 meter).
I went to the shop asked to be replaced, they told me to apply online to Belkin website.
Spent 1 hour filling a form attaching few photos… I received an email today that they don’t have the product in stock, and it will take awhile!!
I was mislead by first advisor about quality of the product, and if I need to change the protector I can come anytime to the shop and they will replace it!
Very disappointed with the staff, product and price. I don’t recommend anyone to buy screen protector from the apple shop.

From walking in to the Apple Store at the metro centre to be met by a man ( I hope I spelled your name correctly ) Okamanin who was so helpful in getting me a appointment for today 21/8/24 to getting booked in Justin with the very expensive glasses to Arun who couldn’t be more helpful to make sure my old phone and watch was working the exceptional service I received today was 2nd to none Lastly to Jess who showed me to the watch straps which were out of stock ….Still Jess ordered me to be delivered to my address in all a great experience with excellent staff

I got a new 15 pro max and was not very happy to see dust inside camera lens, I went to apple metrocentre for a solution they told they will clean it as there is no camera quality issue.They took my phone for about two hour service after they came with more dust inside and when I asked they replied me that there may be dust inside but there is no quality issue.
It’s was exactly like you got a new car with scratches but the showroom management says it’s just scratches but the car runs smooth.
No value for money spent.