Apple Place Ste-Foy in saint-augustin-de-desmaures | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am torn as to what rating to give this store…on one hand I want to give it a 2 and on the other a 5+. Please read through.

The staff the second time, along with the manager, were really great in trying to get the issue resolved for us.

We came into the store as our daughter’s iPad screen froze during an update. When we arrived and showed the greeter the iPad she stated “did it freeze on an update” before we could even tell her. She stated she had seen it a few times – this makes me “assume” that this is an issue. There were also 2 others in the store getting their iPads checked for the same reason.

A tech looked at, ran it through diagnostics and was unable to get it started and stated we had to buy a new iPad and there was nothing else we could do – I asked her how that is possible when it was due to an update and she stated that is just the way it is as they had no way of knowing if it was due to the update or something else. Then she stated that maybe we can claim it on our credit card.

On our way out we spoke with another staff member (thank you) who stated we should call 1-800-MYAPPLE, which we did outside the store. The rep on the phone asked us to go back to the store so he could talk to a tech which staff explained they were unable to do and that the Apple rep had to call the store directly.

While waiting for the phone call another tech came and plugged it in for diagnostics and got it started – we asked her how this was possible and she stated “it was a new test that came in this morning and not all staff were aware of it”!!!! How can that be – why aren’t all staff told of updates when they come out!!!!!!- We almost bought a new iPad Pro had we accepted the first tech’s answer.

****Ensure after you go to the store and something doesn’t get fixed that you get a second opinion in case something “new” came out that all staff are not aware of…….

All staff should be aware of new “tests”.

In the end we were satisfied as the other staff member and manager were extremely helpful

What is the single worst thing that a worker from the Genius Bar could possibly do when you bring them your computer for advice on freeing up disk space? Delete your entire hard drive, including four years’ worth of presentations, tax and company data and documents, as well as other personal stuff? Well, that happened to me and then I got blamed for it by the store manager because, as she helpfully explained, at the bottom of the email confirmation of my appointment at the Genius Bar it tells you to back up all your data before coming in. So. There you go. Hundreds of hours of stuff lost because Amelie, the employee, had me pay to upgrade to 200GB of iCloud storage and then wiped my hard drive before it could sync. And that was my fault, don’t you see? I then spent a couple of days in back and forth with Apple to get offered a gift card. A lot of “we’re so sorry this happened” but, well, it really is my fault as it says in the last paragraph of a form email confirming my appointment. So that is the end of Apple for me. BEWARE THIS STORE EVERYBODY. And understand that you take great personal risk at the Genius Bar when they touch your computer. Oh. And Amelie will lie to her boss and say they warned you before messing with your computer that you could lose everything on it when she started.
My advice would be to never go here and use online Apple help or, as I plan to do, change away everything Apple I own to a competitor. Without question, the most insulting and damaging interaction I have had with a store in my lifetime.

I am very disappointed with the service I received at this Apple store today. If I could give a ZERO, I would. I had an issue with my new iPhone 14 regarding an App that I was having difficulty with. Prior to driving all the way to this store, I had spent almost an hour chatting with an Apple representative online to try to solve the problem; 5 star service to that individual. Then spent 45 minutes on the phone with another Apple representative who tried to solve the issue; again excellent service and 5 star service. Due to the fact that both representatives were unable to resolve my issue, the representative made an appointment for me at the Genius Bar at the Saint Foy Apple Store.

Atrocious service at this Apple Store. “Genius” employee barely took the time to listen to my issue, did NOT even look at my phone, rattled away in French at me knowing full well that I am Anglophone and sent me away without any assistance, telling me it was not Apple’s issue to solve and that I had to take it up with the software company that designed the App. That’s it. No help, no assistance and terrible attitude. Furthermore, how on earth do I now contact the App software company to resolve my issue? Do better Saint Foy Apple Store. Treat your clients with respect and at least TRY to find a solution.