Apple Rhein Center in Rosrath | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

-Long waiting hours (at least 3-4 hours) and you can never find any available appointment online.
-Some staff are not that friendly, sometimes they’re even rude. You have to force them a lil.
-If it gets technical, you’ll find definitely better options than this store. (I had to go there 4 times(and each time 4-5 hours) to get my macbook repaired)
-I had to talk with the store manager so they finally repair my macbook well. He wasn’t friendly at all.I mean he didnt even look at me while I was describing my problem. He was like, are you finished ?
Anyways this store is not recommended at all.

WORST EXPERIENCE EVER!

My iphone 14 pro had an issue with its screen from manufacturing.
Apple therefore ordered a new screen to change it. And after making me wait 48h without my phone they gave it back and not even a week later, the screen is getting detached and I realised that it is not “leveled” and that glue is coming out of the sides… Wonderful and marvelous job! And apple says that they need to reorder a screen to have this fixed… how long before I can have a working iphone? How many times before they succeed in changing a screen that was initially amanufacturing problem?

I find them one of the most unfriendly and difficult Apple stores to deal with. I arrive in the store with a young child about 4 minutes after my 17:30 appointment, get in the queue of waiting customers and get dealt with precisely 11 minutes after my appointment. I then get told that my appointment is cancelled because I “did not arrive in the 10 minute window”.

The manager on duty (J. Witt) demonstrated no understanding at all and had us waiting another 1.5 hours to get served.

Seriously, Apple, is this the best you can do?