About Apple Upper Canada Mall:
Our main services are Electronics store and we are Located at 17600 Yonge St, Newmarket, ON L3Y 4Z1, Canada
Repair Services offered :
electronics repair
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Today I tried to return a keyboard that shows unexpected wear after 15 months of ownership (used for home use only). The paint is visibly peeling off the keys (letter S and D). Though the store staff was extremely polite, they refused to replace the board; they offered to replace the two broken keys at a scheduled time with the Genius Bar (another 90 km trip for me). I was cautioned that this repair could potentially result in damaging the board completely, which is not a risk I am prepared to take.
My entire family, all avid Apple enthusiasts, have spent lots of dollars with Apple over a few decades and this uncooperative response does not bode well with any of us.
Inexplicable to me that Apple would not stand behind their product! This is an obvious production flaw and not a result of “use”. Simply unacceptable and yes, you just lost some Apple fans.
My entire family, all avid Apple enthusiasts, have spent lots of dollars with Apple over a few decades and this uncooperative response does not bode well with any of us.
Inexplicable to me that Apple would not stand behind their product! This is an obvious production flaw and not a result of “use”. Simply unacceptable and yes, you just lost some Apple fans.
Things have changed at this Apple Store. It seems like the new management is way more customer-centric and people are more human-like than before. I went there to get a cable replaced at the very last hour and a very helpful person, Cherry, was assigned to take care of my issue. Cherry went above and beyond to try to fix the issue right then and there even though they had no appointments available. Cherry was courteous, friendly (something I never experienced at this Apple location) and helpful. Thanks to Cherry that my cable got replaced, an item originally purchased overseas. I will definitely return to this store.
I visited the Apple Store for the main purpose of getting my MacBook looked at for water damage which was sadly too damaged to be repaired. While waiting to pick up my new MacBook, I was offered to demo the new Apple Vision Pro which were so cool! If you have the chance to demo them, do it!!! When picking up my new MacBook, Daniel helped me. He was super friendly, approachable, and knowledgeable regarding any questions I had. 10/10 customer service thank you so much
Have you been a client at Apple Upper Canada Mall, take a moment and rate their services below :