ARK Computer Repair in Fareham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

My experience with the Ark Computer Support Team was excellent.

I was experiencing some potential issues with my PC, so I raised a request via their contact details page.

Rob, the manager, promptly called me to book my machine in for an investigation (I paid for the Urgent Support Band).

I brought my machine into the shop, where the tech assistant was friendly, polite, and welcoming.

My machine was investigated, and as a support engineer myself, I really appreciated that their internal ticketing system kept me constantly updated on the progress and testing done by the assigned engineer, Kate.

As an urgent support issue, I felt the investigation was handled and prioritized correctly according to their SLAs.

Fortunately, after their investigation, no issues were found (and I was further pleased that no additional fees were charged based on their policy agreement). I am happy to report that I haven’t encountered the problem again.

Overall, it was a great support experience, and I believe the pricing for the support bands is fair.

I would recommend this technical support team for hardware repairs and services. I am aware that they also offer other technical services, but I cannot comment on those.

Keep up the great work, team, and thank you.

Used this company several times, honest and trustworthy they don’t beat around the bush when it comes to telling you what needs replacing. I’ve even given my laptop to them thinking of something wrong with it. And they come back saying I just need a new charger,

Everything seems transparent. I fully think they are trustworthy company to use.

If I could give more stars I would. 10/10 company in my opinion.

Big love

James @ who’s got the bag

This is the second time I have used Ark this time to solve issues occurring with my slightly ancient Microsoft Office. Warren was excellent firstly trying to get my older software to work then guiding me through the update to a later version. Excellent service very reasonably priced. This will be my first port of call to any future help I may need and a replacement machine. Well done Warren and Ark superb service.