BCP TV Repairs in Ferndown | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Really bad experience.
Threatening behaviour. I have lost confidence in certain local businesses after this experience.

I sent my Samsung TV for repairs to this man on recommendation by Richer sounds Bournemouth which was where I originally purchased the TV from.

He collected PS120 non refundable fee provided he was able to give a quote within a week of what needed to be done as I understood the agreement anyway though i was expecting it would take longer to carry out the actual repair but was satisfied after he had given me an invoice and his initial manner of approach.

Coincidentally we had just moved houses and had another TV that needed fixing as the Tv broke after we had moved but we were going to repair one first and then see afterwards if it was worth repairing another one.

We had a gentlemanly agreement on the 23rd of February 2024 with my wife as a witness as my 2 year old toddler had thrown a cup at this 65 inch Samsung TV beforehand and it needed repairing.

I called him a week afterwards and he had asked me if it was a Panasonic TV we had sent in or not and started to ask me confusing questions about the size of the Tv and other worrisome questions about if we had actually paid any money .

I was initially worried as I thought he had been confused/muddled and my wife asked me to be patient with him so I allowed him to explain why we didn’t have the quote yet and he said there was some delay .

He asked me to wait a week and he would be the one to contact me instead . He did not .

I got worried and rang him again on the following week . He apologised and promised to ring me afterwards a few days later with information about the repairs .

Again , he didn’t . I rang him at the third time of asking last week so many times on Friday and he was very apologetic saying he had been away and claimed he would contact the TV company ( he had mentioned Panasonic TV company again ) and I had to correct him .
He gave me thesame information as he had given me on two consecutive weeks while rounding off with the usual line of getting back to me ‘early next week’ . He even went a step further to confuse me by saying maybe it was the panel that needed to be repaired or the TV screen .i corrected him instantly that there was nothing wrong with the panel of the TV and this drove my anxiety up the roof . He even said it may take months to fix the TV . I had lost hope in his ability to repair the TV at this point or whether he knew what he was talking about .

I requested that he returned the TV as he had now made me anxious . He returned the TV within 3 days of asking ( we spoke on Friday and he returned the TV on Monday afternoon) .

On returning the TV , I asked what was going to become of the fee I had paid . He said since I hadn’t honoured the arrangement that he was not going to refund me . I stressed that he made me anxious for 3 good weeks which was against the agreement without any leads and he said he didn’t care if it took more than a week before he got back to me as long as he did . I clarified that I was the one that contacted him instead.
He stood in my residence and threatened to sue me if I gave any public reviews about what he had done . He mentioned that the last person he did this to was still paying for it regularly.

I am not sure what this means. Neither am I sure if this is permissible when doing a business .

I am writing this for the sake of anyone that might be in a similar situation. I am happy to sacrifice my PS120 if it means that this gentleman learns that communication with your customers is a key part of business and that you need to deal accurately when reporting issues .

I am also waiting for Mr Shaw’s lawsuit on this matter since we aren’t allowed to state the truth on an online platform .

I called BCP tv Repairs and left a message. Peter soon called me back and came quickly to attend to my tvs- the problem was not as bad as we thought and he very quickly sorted it out, very efficiently. I would certainly not hesitate to contact them again if I had a problem.

Peter Shaw is a highly knowledge TV engineer who gave me a free estimate about my issue. Price is very reasonable for his great service and communication throughout the process. Kept me informed and up to date. Highly recommend and will use again if needed.