Best Buy in sarnia | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Beware of Hidden Charges at Best Buy Sarnia

My recent experience with Best Buy Sarnia has left me deeply dissatisfied and frustrated. I visited the store to purchase a new phone and set up a new plan, expecting a smooth and transparent transaction. However, what I got was anything but.

Upon receiving my first bill, I was shocked to find that I was being charged significantly more than the agreed-upon contract amount. Despite the assurances of the sales representative regarding the monthly charges, the reality was far from what was promised. It’s unacceptable to be hit with unexpected fees and charges, especially after explicitly discussing the terms of the contract.

What’s even more disappointing is the lack of accountability and assistance from the store’s staff. Despite visiting the store twice to address the issue, all I received were vague explanations and excuses. The phrase “we are just the middle men” was repeated like a broken record, deflecting responsibility rather than taking steps to resolve the issue. It’s unacceptable for a retailer to wash their hands of customer concerns, especially when they played a role in facilitating the transaction.

Overall, my experience with Best Buy Sarnia has been nothing short of frustrating and disappointing. From misleading pricing to lackluster customer service, I am deeply disappointed in the level of professionalism and integrity displayed by this store. I would caution anyone considering purchasing a phone or plan from Best Buy Sarnia to proceed with extreme caution, as you may end up paying far more than you bargained for.

I have over the last 5 yrs made plenty of big purchases never had issues. The last month I’ve spent now 348.00 on stuff that’s not required for my issue on my p.c and I’m only trying to get 203.00 and biting the fact I’m stuck with my 2tb external HDD. I bought a thing that was suggested from your store worker associate that would apparently fix a stuttering issue with my gaming desktop. I had the piece for 45 min realised when I opened my PC I have the exact SSD already installed. So I purposely drove back before your store closed and it was nothing but this feel sorry policy about how you don’t take open items back that hold storage blah blah and that you get nothing back and how there melted. First off you have your workers in the wrong section most of the floor employees are great you have all the ignorant Karen’s behind customer returns. Re think your hiring process now I’m stuck with a 203.00 on a in store credit when I dont want anything to do with this location period. It’s the 3rd issue I’ve had buying from here in last 5 wks. Next is writing the general manager

Update I called and went to this website you had sent and still weeks gone by and I’ve received no phone call must of hoped I forgot huh?

Doesn’t even deserve a single star, very pathetic service.
Yesterday (20/12/2022) we bought a TV (TCL-50 inch).Back home, we opened the box and came to know that it was a damaged product, it’s display was completely broken as shown in the photo. Suddenly we returned to the store at Sarnia. We explained everything to them, they were just asking us to take the refund or exchange the product. The exciting thing happened was,during the purchase they were mentioning it’s the last piece out there which is due to the high demand and acceptance. Is this the way to make business??? Secondly we booked the rides up and down for the exchange, the customer care was not responsible for that and the talk with them made me realise that it’s all our fault.