About Best Buy:
Our main services are Electronics store and we are Located at 767 Memorial Ave Unit 1, Thunder Bay, ON P7B 3Z7, Canada
Repair Services offered :
electronics repair
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
If I could give a zero star I would!!!!
Completely disappointed in the geeksquad manager who tried to weasle money from me to transfer my data from my old phone to my new phone. I tried for two hours to get the data to transfer but came up with “error” each time. He told me in order to fix my issue I had to pay him $50. I asked to speak with the store manager and he said there wasn’t one, refused to let me speak to anyone else. Two of the “mobility” staff said they need to fix the phone and get it working I just spent an arm and a leg on it. Geek manager refused to help, wouldn’t give me other options. Told me I never paid him the “x amount” that I spent 2 hours ago on the phone so the $50 would need to go to him for him to solve the issue…. His staff members were adamant they needed to make this right without telling their customer they need to spend more money. He told me to listen to him and pay the $50 or just return the phone and go buy it somewhere else. Ultimately I left angry telling him I refuse to pay him when it can be solved without cash and low and behold I figured it out at home without spending $50.. If geek squad ever tells you to pay them come see me! Suck a joke. I will NOT be supporting bestbuy geek squad until this manager is gone! Best buy you need to hire a manager who doesn’t ride a high horse like he’s better than his customers!!!!!
Completely disappointed in the geeksquad manager who tried to weasle money from me to transfer my data from my old phone to my new phone. I tried for two hours to get the data to transfer but came up with “error” each time. He told me in order to fix my issue I had to pay him $50. I asked to speak with the store manager and he said there wasn’t one, refused to let me speak to anyone else. Two of the “mobility” staff said they need to fix the phone and get it working I just spent an arm and a leg on it. Geek manager refused to help, wouldn’t give me other options. Told me I never paid him the “x amount” that I spent 2 hours ago on the phone so the $50 would need to go to him for him to solve the issue…. His staff members were adamant they needed to make this right without telling their customer they need to spend more money. He told me to listen to him and pay the $50 or just return the phone and go buy it somewhere else. Ultimately I left angry telling him I refuse to pay him when it can be solved without cash and low and behold I figured it out at home without spending $50.. If geek squad ever tells you to pay them come see me! Suck a joke. I will NOT be supporting bestbuy geek squad until this manager is gone! Best buy you need to hire a manager who doesn’t ride a high horse like he’s better than his customers!!!!!
Hands down the worst customer experience in the city when it comes to purchasing any sort of electronics. The website shows one thing, but when you show up it is always priced far higher. This has happened twice in a row now for two seperate products. This time I needed a cable, and I gave up and went next door to Staples and got an even longer and better cable less. They also open at 10am, two hours after my work day starts, yet I am in IT and often need things immediatly. On top of that we purchased a marketplace tablet from them and it turned out to be stolen and I had to fight for over a month to get them to back me up and got nothing, having to literally seek legal concil to return a stolen product. I gave them the benifit of the dobut on that one since the seller was only using their platform, but after returning it is still terrible. I used to deal with them alot before COVID but I am no longer visiting their store.
Worst customer service ever! Yesterday I went into best buy for the 2nd time looking at getting a full ring security setup and a cupple wifi extenders.
The first time I went in I asked one guy trying to run buy us for help you can tell he really didn’t want to then he asked if he can get us someone eals. This other dude and him argued for a coupple of minutes then he came over to us.
I told the new guy what I was looking for and he didn’t say a word then took his phone for 5 minutes and walked a way.
Now yesterday I thought I would give it another try and nothing. No one would help. 4 people standing near the cashiers talking and 3 people behind customer service talking and no one wanted to help us.
I actually went to customer service this time and told them why I’m leaving and couldn’t even get a sorry.
Never again will I be going back.
The first time I went in I asked one guy trying to run buy us for help you can tell he really didn’t want to then he asked if he can get us someone eals. This other dude and him argued for a coupple of minutes then he came over to us.
I told the new guy what I was looking for and he didn’t say a word then took his phone for 5 minutes and walked a way.
Now yesterday I thought I would give it another try and nothing. No one would help. 4 people standing near the cashiers talking and 3 people behind customer service talking and no one wanted to help us.
I actually went to customer service this time and told them why I’m leaving and couldn’t even get a sorry.
Never again will I be going back.
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