Best Buy in calgary | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am writing to express my dissatisfaction with a recent purchase and subsequent exchange experience at your store. On July 27, 2024, I bought an HP Pavilion Plus laptop for $999 at the Calgary Best Buy. During the purchase, the assistant store leader assured me that, as a resident of Saskatchewan, I would only be subject to the 5% tax rate applied at the point of sale in Alberta and would not incur additional taxes upon returning to Saskatchewan.

Upon attempting to use the laptop, I encountered an error indicating that there was no hard disk installed. Following unsuccessful troubleshooting via HP support, I visited the Regina, Saskatchewan Best Buy for assistance. There, the store leader informed me that I would need to pay the 11% Saskatchewan tax on the exchange. Additionally, a 50$ discount that I had received at the Calgary store was not honored, and I was required to pay an extra $200 due to the tax difference and the non-applicable discount.

The inconsistency in information provided by your staff has resulted in significant inconvenience and unexpected additional costs. As an international student, these expenses are particularly burdensome.

I request that you review my case and consider reimbursing the additional charges incurred or provide a suitable resolution to address the misinformation and inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response.

This is an update review! Almost a year gap.

This branch has amazing employees, they helped me over and over again until they resolve my computers issues. They all worked very hard to reach the customer satisfaction and even beyond that.
Last time I came the issue with my purchase that I get laptop with a different feature from what I was looking for. The manger stayed with me so do the employees after the closing time until they match what I want and even match the price as well.

I am really happy with the customer services and I appreciate it with all of my heart.

Previous review!

I read many of the reviews and I found people are complaining about the extended warranty.
I guess I am so lucky then, we have two laptops from best buy and I purchased the extended warranty because I have kids and what kids usually do? Break things!
For the last two years I returned the laptops many times and I bet that I fixed them more their prices!
Lately the issue with my laptop repeatedly happened and I returned it for the same problem like 4 times and last time I went I asked for replacement became this is one of the warranty rules.
I chose a new one within the same price for my previous one and left happy! The geeksquad lady did amazing job and so do everyone else.
I am satisfied with their customer service and I would recommend the warranty for people who knows that they do accident usually with their stuff.

Do not shop here. The online store uses the in store inventory for their shipping. I went to buy an Rog Ally X because I tried the day before release so I could get one before I spent some time in the hospital. I was told they had five and one would be put aside for me so I could grab it in the morning. When I arrived they told me they only had three and that they had been shipped to online orders. Not pickup but online. The earliest they could get me one is the day after I leave. They never actually put one aside. They never tell you the online store stock comes from store stock. This store is full of liars and people who are wildly unreliable. I would have ordered online to get one in time if I had known I couldn’t get one in store.