Best Buy in charlottetown | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Unless you know exactly what you’re getting into and are knowledgeable about the product yourself, don’t go here. My family had countless issues being told incorrect information and being sold wrong products over the years. Last straw for me was a couple of years ago when I purchased a phone and put $500 down. They never put the money towards my phone, my provider had no idea it is existed. It ended up being months of back and forth to get my money back. They weren’t even able to find the receipt, I had to go to a different best buy location out of province to finally acquire the receipt and it still took another month to get my money back because they told me they could only give it in cash despite the fact I had paid in card. I don’t know if this is accurate but I was under the impression that without my original receipt, had I paid cash, there would have been no way to find my purchase or get my money back. I fortunately did get my money returned and although the employees were kind, it is clear the company does not focus on training them and ensuring they have the knowledge they need to serve customers in a store where they are often spending hundreds if not thousands of dollars.

No customer service. On an island that people may have to travel for 2+ hours there is absolutely no option to talk to someone in store. No matter if you are inquiring about stock availability, or if you are in store and asking about product specifications they always say ‘please check the website’. Went to buy a laptop and while I asked for a very specific Acer, I had customer service showing me the WEBPAGE, not even the actual computer, for an HP and that it’s was definitely the one I wanted. I had to get rather upset and my husband had to demand the product we came in for. Made me feel as if staff definitely tried to take advantage of a woman. If your looking for anything beyond a webpage to order from, this is not the place. Unfathomable that they don’t have, not even don’t answer, they literally DO NOT have a phone in store to call for help and that should be the first red flag.

In September I bought an Xbox controller from the Charlottetown Best Buy, along with a 2 year warranty. A little over a month later I realized there was a problem with it so I went in to do an even exchange for a new one that worked properly. I was turned away and was told I could only mail it in if I wanted a new controller and that it would take over a month to get back to me. Regardless of the warranty process if I was sold a faulty controller I shouldn’t have to wait that long for something I paid over $250 for.