Best Buy in chilliwack | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Best Buy Customer Service and internal processes are HORRIBLE. I have spoke to 8 agents over the last week as the website did not advise me I couldn’t use a PO address and the the courier called me to let me know they couldn’t deliver to a PO Box. I had to go through Best Buy to update the address. They told me it would take 24 to 48 hours to pass this on to the logistics team, have it approved and then for them to contact the courier. Why does it need to be approved? Why can’t you contacted the customer service agent directly? If you cannot ship to PO Boxes, why is this not listed on your website. 72 hours later, still the courier hasn’t been updated. 3 agents later, still no one has a clue what’s going on. One has hang up on me, one has lied to me and pretended to put me on hold to call the courier ( I spoke with the courier and they said it never happened / another agent at best buy confirmed they don’t have the capacity to do that ) , one promises to have a supervisor call me back which never happens.

What is going on? Why is this simple task so difficult? When am I going to get my parcel that is now a week overdue and was supposed to be a birthday present for today.

Recommendations: Their agents need to make better notes in their system, I shouldn’t have to repeat myself as often as I did. The agents need to be trained, I was told a different story every time I called, no one seemed to know what was going on or how to help me. You need to have a supervisor available for when things go wrong. You need to improve your internal communication, 48 hours to have an address update improved internally is ridiculous. Best Buy is a large company, they have the resources to improve that. Finally the agents need to actually be able to do something when things go wrong. Multiple mistakes were made on Best Buys end and the agents couldn’t make an exception to fast track the communication processes. What is the point of a customer service line if they cannot provide answers or assistance. I spoke with the courier multiple times and their level of customer service, their processes/explanations, and their ability to offer solutions was at a way higher level. I am never buying from Best Buy again, I will advise people not to and I will be looking into how I can take this further.

Visited the Chilliwack Best Buy this morning and had such a wonderful experience! Maggie and Kent were both incredibly helpful, knowledgable, and thorough with my needs and my purchase. When I explained why I was there and what I needed/was looking for, they paraphrased what I said, ensuring that we were both clear on what I was looking for. I felt zero pressure as I waited (a long time) for my data transfer and any question I had was answered well. I would highly recommend visiting the mobile department here if you’re in need of a new phone.

I had a great experience Thursday, Mar 28th.
I thought the store closed at 9pm that eve, but it was actually 7pm. I walked in 10 minutes before close. Staff were not put off by this as I felt bad coming in so close to closing. They were extremely pleasant and made me feel at ease, even though I don’t like being that person who walks in last minute. They helped process a return for a TV purchased online and helped me pick another. No problem.
I might start shopping at Best Buy rather than Amazon more often.
Good job guys.