Best Buy in cobourg | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I really do like Best buy overall but my latest purchase really pissed me off. I pre-ordered a product over a month ago and the delivery date kept changing. That’s fine, delays happen with new products. But then I found out that I could now just gone in to a store and bought the product without a wait. WHY IN THE WORLD are they sending inventory to stores before fulfilling pre-orders!? Isn’t that the point of pre-ordering?

On top of that I couldn’t get any firm answer from customer support on when I will get the product. I can’t even cancel the order since it’s “in progress” but it’s been in progress for weeks now.

I’m sure I’ll get it soon now but it still angers me. Before you pre-order from Best Buy, consider this review and make your own decision.

Lying scamming manager working for a horrible company.
I was sold broken products back to back, when I came for the exchange they gave me another broken computer. I wasted so much time going home, trying to figure out why my computer isn’t working, realizing it’s broken, then coming all the way back to this garbage store.
I had to come back FOUR TIMES to return one item, they couldn’t process my return… Crazy manager.

Beware of Best Buy selling broken products hoping customers dont notice. After you are sold the broken item you’ll have the worst time trying to get any help. Customer service at Best Buy is non existent, just like their customer base.

This store has gone down hill for years, but it has hit a new low for me. Website say one item remaining in stock. I try to call the store to confirm before going there. You get a useless automated reply. I was then forwarded to a person who couldn’t speak english, and wasn’t physically at the store in question, so, another dead end. I drive to the store and wait 15 minutes for someone to finally tell me that the website was in error. They were completely out of stock of the item. It’s no wonder Amazon is so popular. Experiences like this will drive eveyone away from the useless brick and mortar stores. Thanks for nothing Worst Buy.