Best Buy in ancaster | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

UNBELIEVABLE. went into buy a Samsung Frame TV, attendant was somewhat knowledgeable but clueless when it came to installation but to her credit she did not want to make the sale without ensuring it could be installed, She got a manager involved who knew that the install was very slim but could not show us. I showed him a picture of where the tv was to go and how it was to be mounted. Asked if he could pull up the installation instructions so we could take a look, this was ignored, suggestion was to arrange a site visit from the GEEK Squad for $100 so that the actual installers could give their opinion on the install. So we agreed to that, then booking the visit we could pick a day but not a time and they would let us know with a 3 hour window ( definitely not amazon and this is supposed to be a tech company) so we did. We came home and i looked the make and model up and the install instructions – it was clear in about 5 seconds that the installation of the 65″ FRAME would not work based on how it was attached to the TV. So we called Best Buy at Guelph and asked to cancel the site visit as it was a waste of time. We were told that since it was arranged in store that it had to be cancelled “in store”. NOT VERY TECH SAVY FOR A GEEK SQUAD. Needless to say we will not be spending our $3-4000 on a TV now or anytime soon at Best Buy GUELPH. GOOD LUCK

If your looking to purchase appliances look around. Other box stores such as Home Depot, Rona , Temperaments will match and beat any of their prices trust me. I purchased a new 2024 Samsung Fridge and Stove and I saved hundreds from Home Depot. Home depot even has free delivery to offer.
All Best Buy cares about Is selling you a warranty package which makes no sense. Fridges and stoves usually run fine for at least 5 years. Why do you need a 3 year warranty for ??????
Best Buy needs to smarten up and listen to what the customer really want when purchasing appliances. This includes “Deals” not warrantys. Come on Best you can do better than just selling warrantys. Best Buy should be able to beat any competitors price or match a sticker price. Stick to what you’re name represents “Best Buy” or soon you will join your counter partner Future Shop and just be a YouTube flash back history channel.

Had a wrong item delivered to me, so went in to get it sorted out after being told by online chat that it’s faster to do that. Just shared anything they asked and was honest about the whole thing and they called whoever they needed to and dealt with the problem swiftly. Mad respect to the support at this store and although I had a bad ordering experience from the online website, the customer support more than made up for it. Will definitely shop here for any future electronics needs and ask my friends to do the same.

If you’re gonna get a refund, carry your credit card you used with you even if it’s an online order. I didn’t know this, and thought I forgot my card, but I thankfully found it in another section of my wallet.