Best Buy in east gwillimbury | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I absolutely love going to Best Buy in Barrie because it’s closest to home. It happened to be that what I was looking for was only available in Newmarket. When I arrived, a nice CSR sold me the product as new and unopened – Apple Watch Ultra 2. By the time I arrived home, it was already past 6pm, i.e. past closing (on a Sunday). I opened the watch box that evening and discovered that there was no actual product inside, but a box full of screws. I was frantic, thinking I would be blamed for this, so I went to Best Buy the very next morning. I was greeted by the only manager present there at the time named Alessandro. I explained the situation, showed him the receipt, time stamped photos I took the evening prior, and I told him that I checked the IMEI and serial number of the product on Apple site, and as it turned out, it was a product bought and activated in May 2024, so it was already over 3 months used. It was sold to me as new. As it turns out, the product was a return that wasn’t checked properly, so I was sold an empty box. Best Buy did an investigation fairly quickly, and I got my refund. I am very grateful for that. While the two associates named Hayley and AJ were absolutely kind, compassionate, and fantastic to deal with, I cannot say the same for the manager named Alessandro. Not only did he not seem to care whatsoever about the fact that I was frustrated and anxious, even though I told him so, and I am sure he could see it in my entire demeanour, but he presented a very arrogant attitude and body language in general. Never once did he say anything along the lines of “I am sorry for your experience” or “I understand what you must be feeling right now”, but in fact, he made me feel like I didn’t matter at all, and that he would casually get back to me. He did NOT get back to me. The team lead named Hayley got back to me on the phone, was very kind and understanding. AJ was wonderful as well. Both said “sorry for your experience.” When I saw Alessandro, when AJ was completing my refund, all he said was “oh hi.” When I asked for compensation for my experience and emotional turmoil, he said “we don’t do compensation.” When I asked Hayley, she presented me with a small gift card. I really appreciate what Hayley and AJ did for me to help me and relieve my anxiety about Best Buy selling me a tampered-with product. I think Alessandro should be given a training in how to speak with customers with compassion, kindness, and open mind. This should not be the encounter customers remember with regret as it reflects on the entire store. I do not recommend dealing with this manager.

One of the worst experiences I have ever had at a best buy. Over the past 4 years I have spent over $100k at various best buy locations in person and online, I always use them for home and business needs.

Went today to get a phone that I had already researched, the transaction that should have taken 10 minutes took almost a hour because.

1. The sales person Maral , didn’t know what the offers were, I had to correct her.

2. Then she tried to charge me full price when the phone is on sale, had to again show her online.

3. Finally we moved to another cash and she ran the bill, and instead of giving a $150 gift card, she charged me for that gift card.

This is when the real nightmare started, no one knew how to fix this and we went from one person to another , finally TK kept on telling me 2 more minutes and I will try something.

In the meantime Maral wanted to charge to put on a screen protector that I paid almost $60 for, which I agreed to, I just wanted the nightmare to end.

Finally when TJ fixed the error, I asked if you would be compensating me for the time wasted. (I had young children with Me who were crying and I had no option but to wait….)

Her comment was ” we have you our time.. thats the compensation” Wow like I should be greatful for them to take their time to fix an error that they created and made me wait for this nightmare, I hope the manager of this store reads this and disciplines them and I hope BEST BUY CANADA DEALS WITH THIS

Customer service is crucial for running a successful establishment, and my experience with Matthias exemplified the highest standards of excellence. From the moment we began our interaction, he established a warm and genuine rapport, making me feel valued and understood.

Matthias demonstrated exceptional professionalism and attentiveness, addressing all my questions and concerns with patience and clarity. His deep knowledge of the products/services and his eagerness to assist ensured that my needs were not only met but exceeded. He went above and beyond to personalize the experience, showing a true commitment to customer satisfaction.

Overall, Matthias turned what could have been a routine transaction into a memorable experience. His dedication to outstanding customer service sets a benchmark for others to follow. I highly recommend this establishment, thanks in large part to Matthias’s exemplary service.