About Best Buy:
Our main services are Electronics store and we are Located at 800 Grand Lake Rd Unit E64, Sydney, NS B1P 6S9, Canada
Repair Services offered :
electronics repair
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
My name is Frank. As a regular customer in Best Buy. I feel very disappointed for today experience. I know they only search information by checking on phone Best Buy app instead not telling customers how the product like by real veterans in technology. I don’t expect too much but still Unbelievable. I just downloading files on demo to my usb flash drive. Not to their laptop.Before I do that, I especially asked some staffs, they say it’s ok and I just plugged in my usb flash drive. Since I can’t use media creation tools on public computers cause It need password to let apps change demo, they have no rights to give me this. That’s right so I gave up and planned to buy a cheapest chrome book instead. I just stressed I don’t have a separate laptop. I need to reinstall windows but they just assume they don’t how to help me. I just left for a while to grab some food. Then I returned, plugged in again. Maybe I could download iso to my flash drive. Then a woman staff in blue shirt says I against the policy. I can’t connect the usb flash to download iso and request me to pull out my flash drive. Well Whatever at the moment cause it’s just demo. If back to demo mode the download will pause. But seriously, I just searched and carefully read the policies. None of them mentioned u can’t plug your usb flash drive to demo and download files(Seriously If I really did bad thing got the demo damaged I will pay for the loss)(I understand why they stop me but still feel unsatisfied, then the staff said we have geek squad to help me.) Well, why you don’t tell me earlier I can’t download things and plug flash drive earlier and why you don’t tell me you have that service to download windows on flash drive when I asked I don’t have any separate computer to reinstall windows. She said I never asked her if I can download something from best buy laptop demo. Ok, that’s my fault cause I didn’t ask you because you are too busy. I have to ask others but why other staff don’t stop me in early time? Seriously? Feel shame on non professional staffs(except geek squad, they meet my request at least.)
Extremely poor customer service. Nikita does not know how to speak to people she was quite condescending and rude. I simply did not hear her when she quoted s price and instead of repeating the price she screamed at me in a very condescending manner and discriminating way that way. Even if she is having a bad day you do not speak to people in that manner. As well as i simply did not hear or may have a hear impairment or even cannot understand writing. And lack of conflict resolution, management or customer skills from Amitloj. Instead of apologizing I was gaslighted and he tried to overlook the issue. Not very nice. Otherwise its a big store and the store is clean
When you decide to use their service, be aware, that even simple things like replace battery in a laptop will become a complex unresolvable foxtrail few weeks long, and never get any result.
Their call center is the same – agents have no idear what they are talking about, and even if they answer your question, most likely, what they tell you have nothing common with reality.
They kidding you and mocking at you with nice smile and kind voice.
If that all looks attractive for you – Welcome to Worst Buy.
Their call center is the same – agents have no idear what they are talking about, and even if they answer your question, most likely, what they tell you have nothing common with reality.
They kidding you and mocking at you with nice smile and kind voice.
If that all looks attractive for you – Welcome to Worst Buy.
Have you been a client at Best Buy, take a moment and rate their services below :