Best Buy in kamloops | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Amazing phone sales team.
I brought a new phone on contract from Kamloops location. I forgot the name of person who helped me, I believe it was Mayank with glasses. He gave great genuine advice on what would be best for me. I was happy excited for new phone. But I changed mind and didn’t open box seal yet since I was still confused because new model was coming soon. I live in Coquitlam so went to Metrotown location for return.
I informed about returning phone and it’s not even open yet. First thing they asked me was, can I visit them next day. That was very weird question, why would I go back again for returning. I said sorry J cannot come tomorrow because.y working hours and store hours are same. Before even trying anything she said, oh it was bought from different location you would have to go back to the same location for returning. I told them I got from Kamloops and you want to drive 8 hrs and spend money on gas to return phone. Other associate had to jump in and suggested to at least try and see if it allows. Then finally she tried to return and the. She was like sorry I am unable to pull up the contract number so she won’t be able able help me. I also offered her I can call Kamloops store and get contract number. But still asked me to go to Kamloops. Next day I called customer service they said I can return to any best buy. I asked them to transfer my call to store and wanted to check with them about my options and surprisingly they said the same about being able to return to any location.

I didn’t want to waste any time going back and forth, I decided to drive all the way back to the same store and get over with it. I explained them whole situation, they were very apologetic about the inconvenience. I believe it was Lucas (lead) started the return process and was unable to pull up the contract number. All he did was to contact Bell and got contract number and process the return. All he did was to make effort to call Bell and see what was the issue. Fixed it on spot. If Metro town would have done the same thing I would had saved time and energy and stress. But at the end Lucas made sure it’s solved and I leave with positive experience.

Thank you to the Kamloops team for helping me out

I was buying an IPad on the weekend, which seemed fine. I am going through a painful loss and this was gift to myself on my birthday. I even just bit the bullet to wait a couple days for a better colour! Fast forward to Wednesday. The day after I was told my purchase would be in Kamloops, I received an email confirming that my iPad and pencil accessory had arrived and were ready for pick up. I also recieved the call that my order had arrived( she told me the pencil accessory so and didn’t say the iPad so I just assumed she read the top of the order and that was that) I was really excited to come get these as these past few days have been terrible. But when I arrived to pick up today I was told that I had only purchased a pencil- by 2 staff members adamantly. She said there wasn’t an iPad on the order. Another employee came over to help and said “can you prove you paid for the iPad”. And yeah those are words but when I spent 1200 on the weekend and only 180$ in merchandise shows up I don’t need to prove anything, you should be prepared to explain/apologize or forewarn me on the phone call about the delay. I should have been told that their shipment was delayed- which took them a decent while to find out. Overall, very unhappy with the customer service for something as simple as a pick up. Just order online, these guys don’t have anything in stock and have no idea what they got coming in.

We have the warranty on our phones. Went in to get a new screen protector, the ones that were included with the warranty, and the lady that helped was less than stellar. She asked for the receipt for a phone that is part of a family plan, of which the only receipt goes to only one person in the family. She required convincing to assist in any other way. She finally asked what the date was of warranty’s last use and when I didn’t have that she told me to “go check your email”. She would not check our warranty by the phone number and actually said “let me go see if we even have it in stock, before I look you up”. She came back and said “We don’t have any in stock. Maybe try in a couple of days.” She didn’t even offer to order one in for the phone.
She was friendly, but just couldn’t be bothered.