About Best Buy:
Our main services are Electronics store and we are Located at 3777 Strandherd Dr, Nepean, ON K2J 4B1, Canada
Repair Services offered :
electronics repair
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Two situations in the following review. First is, phone was traded in for a gift card. Was given the gift card, tried using it later in the week. Was told it had been used already, it’s too bad, not on them. Said that’s fraud, I’ll file a police report. Checked the card and saw it was never used. Hmm… Apparently they found the gift card in the back and they gave me a dud… Second is, tried to price match, was told the item had to be at a physical location, even though their policy says they do online as well if it is in stock. Employee told another to not give it to me and say we can’t do it. Legit just went in to price match, didn’t say another word, I don’t understand the customer service? There won’t be a third chance given. I’m going to a different one even if it is further away.
I was at Best Buy Orleans to buy a fridge on sale but they were out of stock. There was still stock at Best Buy Barrhaven. The manager at Orleans said that Barrhaven would just price match them if we drove there and gave us his number for Barrhaven to call if there was any problems. We drove all the why to Barrhaven and the manager there refused to price match the other store and said no to calling the other manager. The manager at Best Buy Barrhaven was dismissive and rude and then tried to push us to buy a cell phone when we were there to buy a refrigerator. What?? At this point we will just buy a fridge elsewhere. Go somewhere that has better customer service. I just know it would a fight for warranty stuff here.
There is literally no way to speak with anyone in store over the phone. I have to drive an hour and 15 minutes each way to get to this location and I have no means to actually verify if the item is in stock. Check online? Says it’s in stock, but not the quantity. Am I going there for the single one in inventory that isn’t actually there due to shrink? Who knows. Let’s play the game of “Is this 2 and a half hour round trip actually worth it?”.
Have you been a client at Best Buy, take a moment and rate their services below :