Best Buy in langley | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I’m writing to share my frustration and disappointment with my experience at your store today.

A year ago, I bought a TV from Best Buy. The salesperson persuaded me to get the protection plan by assuring me it would cover any damage, including from moving or accidental drops. This was a big selling point for me, so I agreed.

Yesterday, my TV got damaged. I chatted with a customer service agent who confirmed that my plan would cover the damage and instructed me to mail the TV following their guidelines.

This afternoon, I called the store and was told that I could bring the TV in and get help there. I did exactly that, only to find out:

– I didn’t need to bring the TV to the store.
– I don’t need to pack the TV myself, which cost me around 50$ for buying packaging stuff, Best Buy’s service should handle it.
– They couldn’t take the TV for me.
– My protection plan doesn’t cover physical damage.

I wasted my entire day off dealing with this. It’s clear that the salesperson misled me about the insurance to make a sale. The agent I chatted with gave me completely different information about how to handle the damaged TV.

At the store, the staff were unhelpful, blaming other department and just telling me to go home and wait. They seemed more interested in getting rid of me than helping

This whole experience has been incredibly disappointing. I don’t know if this message will reach the right team, but I want to highlight how irresponsible and uncaring the staff were. It seems they just want to sell products, even if it means lying to customers.

I hope this issue can be resolved so other customers don’t have to go through what I did.

Very poor customer service from geek squad and Best Buy management. I got a simple screen protector from here and got the screen protector installed by geek squad same day and before screen had been installed I kindly informed geek squad guy that I was picky about even placement of screen protector on my iPhone 15 pro and after installing 15 minutes later when he said it would be only 5 minutes he tried to blame the bracket that the screen protector came with to install as the reason for the extremely high placement of the screen protector which I myself had zero issue with that exact bracket, before this clearly unskilled geek squad employee installed it so carelessly . The solution after the geek squad employee tried to make me take after installing and having to get the manager to resolve this was just to give me back the screen protector I bought and leave me with an unprotected phone thanks to them … wow, and not letting me leave with the messed up screen protector so I at least have some protection from something happening absolutely careless inconsiderate customer service and management I also had issues with my other iPhone 12 when they installed 3 times until it was barely good enough to accept from them . just don’t go to this location for geek squad screen protector installs I’ve always consistently bad service from employees quality of work at the metro station square location . there’s a lot bigger jobs I would question they and do properly too .

Disappointing Customer Service Experience with Geek Squad

I recently purchased an HP printer for around $100, including taxes, from the Best Buy Metrotown location. After using it for about a month, I encountered an error when trying to change the cartridge. Despite my efforts to resolve the issue, nothing worked, so I decided to seek assistance from the store.

Unfortunately, my experience with the Geek Squad representative was far from satisfactory. The employee I interacted with exhibited poor customer service skills, providing indirect answers to my straightforward questions. She repeatedly emphasized the need to purchase a $20 per month membership for repair or exchange services, which I found unreasonable for a $100 printer.

When I inquired about the cause of the orange light blinking on my printer, which I assumed was due to a cartridge alignment error, she abruptly stated, “It might be defective.” Throughout the conversation, her attitude was unprofessional, and she seemed unqualified to handle customer service inquiries.

My question to the management is,

How can you expect customers to pay $20 per month for a $100 printer?

While I understand that not all employees may have this attitude, it’s important to address these issues to ensure a better customer experience. Please focus on training your staff in essential customer service skills to improve their ability to assist customers and handle queries professionally.