Best Buy in beloeil | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

—AVOID // A EVITER!—
(buy on Amazon, or literally anywhere else)

Same as some other review here.
Bought a TV from Best Buy (~$750).

Came out of the box defective (the diffuser was loose, leading to a warped image). Spoke to Best Buy customer service via phone to see what the exchange process was. Not looking for a reimbursement, only an exchange for the same product (but not defective out of box). I was told by Best Buy customer service (on phone), to bring the item with it’s box and receipt to this BestBuy in St-Jean-Sur-Richelieu. Which I did.

Once I show up to the store 30 mins later, and was told they couldn’t help me. Their customer service rep Carol, spoke to me like a child and was argumentative /combative. I was calm the whole time. Not sure why they’re in a customer service role — they obviously like talking down to customers.

So now I’m stuck with a big broken TV, never used it. Did all I was supposed to regarding the return process which was explained to be by BestBuy (on phone), which doesn’t seem to match their in-store policy – at all.

thus, I’m out 1hr of driving, 1hr of customer service calls and in-person customer service talks, and about 20$ in gas. And no solution.

Thanks Best Buy….

I was there yesterday and I couldn’t find what I was looking for, I asked the girl at the front door who kind of just says hello, she was very nice and did her best to help me find a product, she accompany me to where I was supposed to go, then,the guy at the cell phone section was trying to do a price matching, he asked a colleague with more experience because he wasn’t too sure, all of this took a while but people were nice and helpful so I was OK with it. Then they brought me to the customer service counter wear a blond girl with large glasses start of the conversation but saying that someone else will have to take care of me because she had to go for lunch. When she realized that she was stuck with me, she said that price matching only works with items you can find online. It was just a very long and annoyingly disappointing experience. If it is true, it is a bad policy, but it definitely was a terrible employee.

Today in the morning at 10:00am I went in there all the staff really nice respectful people and the service is not good.

There is a supervisor today that he
was very rude and very ugly to say that today I am here the supervisor get out of the store. When I told him that my printer Machin has small problem that not contact to the internet, there is no need to convert it, but he quickly said that I don’t want to, I will convert it changing for a new one, it was interesting to me, but I didn’t want to argue with him, I said it is true. This is the first time I have seen such a selfish person in a good company like Best Buy.