Best Buy in leduc | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

UPDATE: the store manager came through and made things right. I had to go to the store again to pick up the product and ended up buying another product. By biggest complaints are Best Buy’s three day window for pickup and inability to phone store directly. The pickup window is way too short, especially since I already “purchased” the product by credit card. It should be at least a week, if not two weeks. They should allow customer to call store directly. The phone experience makes me hesitant to shop at Best Buy!

ORIGINAL POST: My experience was absolutely awful. I ordered product for store pickup. Wanted to support local bricks and mortar store, so everything does not go out of business.

Could not make pick up in 3 days because out of town. Tried to phone store to extend hold but was unable to because cannot phone store directly. Had to phone 7-10 times because kept getting cut off. Finally got transferred to store. Said I was coming tonight. Wanted to ask exact location of store, but guy hung up. Went to wrong location and then drove to correct location. Was 3 minutes late and store was fully closed, locked up and nobody was around. They knew I was coming. Drove 40 minutes out of my way and still did not get my order. Will order from Amazon next time.

Good lord, what happened to Best Buy? Don’t bother calling – its impossible to speak to a human at the actual location… AT ANY STORE. You’ll get a call center no matter what you press on the automated phone system.

Now if anyone has shopped at a Best Buy in the last 15 years, you’ll know one thing for sure: their inventory system is HORRIBLY inaccurate. So whether a website tells you something is in stock, or a call center agent says the same thing, typically you’ll still need to call the store to get a human to actually verify the thing is ACTUALLY there.

…but now you can’t do that. Staff in store “no longer take calls”.

I know retail is dying, but this is like self sabotage.

Sorry Best Buy, hit the showers. You’re done.

I should have known by the poor reviews that this was the wrong place to buy but it was close to home, my bad … i was sold, even though I said I needed help buying the right present for my daughter ( im 50, the last game I played was pacman) a nintendo switch with an un compatible game that I have to download (no physical game inside the case) and a travel case for all the games that I don’t have, ironic