Best Buy in new westminster | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am delighted to share my amazing experience with Eric, who works at Best Buy in the South Surrey branch. Eric is an outstanding employee, who is always ready to help customers with a big smile on his face. His exceptional customer service skills are second to none, and I have never encountered someone so genuinely caring and helpful.

From the moment I walked into the store, Eric’s warm and welcoming demeanor immediately put me at ease. He took the time to understand my needs and provided me with valuable insights and advice to help me make an informed decision. His knowledge of the products and services offered by Best Buy was impressive, and I felt confident in his recommendations.

What really stood out to me about Eric was his positive attitude and willingness to go above and beyond to ensure customer satisfaction. He was patient and understanding, and never once made me feel rushed or pressured. He took the time to answer all of my questions and was genuinely interested in helping me find the best solution for my needs.

In addition to his exceptional customer service skills, Eric is also the sweetest person I have ever met. He exudes positivity and kindness, and his infectious smile brightened up my day. I left the store feeling happy and grateful for the wonderful experience I had with him.

Overall, I cannot recommend Eric enough. He is an asset to the Best Buy team and a shining example of what great customer service should be. If you are in the South Surrey area and in need of assistance, I highly encourage you to seek out Eric – you won’t be disappointed!

I recently had the pleasure of interacting with Ananya (12th July, 2024) at Best Buy, Morgan Crossing while selecting a laptop for my daughter, and I cannot express enough how wonderful the experience was. Ananya’s exceptional service and expertise made all the difference in my decision to purchase the laptop from Best Buy.

From the moment I approached her, Ananya’s welcoming body language and empathetic tone put me at ease. She demonstrated an impressive depth of knowledge about various laptop features, protective add-ons, and membership options. Ananya’s insights helped me understand the best choices for my daughter’s needs, alleviating all my concerns.

When I expressed that a lump sum payment for added protection was too much, Ananya promptly informed me about the available monthly payment option, showcasing her dedication to finding the best solution for me. Drawing from her own experience as a student, she dispelled any doubts I had and provided valuable, relatable advice.

Ananya’s combination of product knowledge, excellent communication skills, and genuine empathy highlighted the high-quality training she has received. She is truly a valuable asset to the Best Buy team and an amazing person. Thank you, Ananya, for your outstanding assistance! Way to go!

My experience purchasing appliances from this store has been very unpleasant. Today, the delivery person insisted that we contact the plumber he recommended for help. He asked us to separate the dryer and washing components of the washing machine and also remove the water supply from the refrigerator. These tasks were actually quite simple, and our renovation worker was on-site and completed everything in just 4 minutes. However, when they saw we didn’t want to reach out to their recommended plumber, they hurriedly left.

Furthermore, the delivery person lied to my child, saying that once we handled the drainage, he would return immediately if we called him. When we did call, he completely ignored our calls. We tried calling him 10 times, leaving multiple messages without any response.

Feeling anxious about the situation, we went to this physical store, but no one was willing to assist us. They merely pushed us towards customer service. When I called customer service, they informed me that the delivery staff had lied and they wouldn’t come back to help. This is extremely frustrating and disappointing.

I will not recommend this store or brand to my friends or family.