Best Buy in new westminster | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Since I bought this tablet from bestbuy in December for my Mother for Christmas. I’ve been getting 2 different types of charges. In the beginning they asked if I wanted a membership and warranty, I said “NO”, I’ve called and they said I need to go to the store. I go to the store they tell me I need to call a certain number. I told these people I did not consent to any of this so how are you taking money from my bank account. They said I had of swiped my card to agree to it.. The guy I delt with over the counter swiped my card and both me and my step father watched him. I need this delt with somehow because going to the store where I purchased it or calling is not getting me anywhere and I keep losing money every month for something I 100% said “No” to… Very upsetting

To your reply

Best Buy (Owner)
4 hours ago
Hi John, thank you for bringing this to our attention. We’ll investigate this further with management. Please contact us at https://bestbuy.ca/contact-us so we can connect with you directly and earn back your trust. We appreciate you taking the time to write us a review.

Just chatted with a person named joiningstar k thru that link you replied to me with….. guess what? Telling me to go back to the store where I purchased it…. I need someone much higher up please. I’m submitting all chats to global news in the morning. I had enough of this!!!

They do not know product knowledge or how to treat their customers. They try to provoke their customers first

I walked in after hey I need a cable and extension cord. They said go to the aisle a lady was like hey how can I help you I’m like. Do you have this in stock? She said right out of her mouth. No, we don’t without even looking properly. After explain to her that hey I checked online that you guys have it in stock

She told me that. Oh let me see again once she saw she’s like. Let me check in the computer. Oh now we have it stock after she told me literally the second before they were not in stock

People working here do not know product knowledge and do not know customer service. Did they try to provoke their customers in a manner of irritation and frustration when they should? First of all, know how to treat their customers and second practice a craft of product knowledge. If you cannot then what are you even working here and a customer service-based profession?

If I can give this place a zero I would give this place of zero but the only score I can give it is the one.

I would highly recommend headquarters Best Buy to look into this. Best Buy in particular and retrain their staff and how to practice better customer service skills and better understand product knowledge.

I am so frustrated with the service of this store. I have given my laptop for repair couple weeks ago, I was told that it will one week for the laptop to be returned, but it took 2 weeks and whenever I try calling store, it went to customer service centre and they requested call back from the store but I haven’t received any call back from them. Apart from this while I was discussing about the cost with one of the agents named Narayan he hasn’t mentioned that I need to pay for the membership for one year, I was told that I can get membership and can cancel it at anytime, when I asked him today that I don’t need membership as the disclosures were not provided so he mentioned that there is no way to cancel it, and I haven’t even got any email regarding the disclosures. They are trying to sell memberships just for their own benefit.