Best Buy in north cowichan | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am a local retail business owner with stores all across Greater Vancouver and hire about 200+ employees

All my employees working at my store are equipped with 3 apple products each (iphone, ipad and Macbook) as they have to interact with customers and show them our products.

I went to this store (Best Buy Park Royal shopping center) on 2 occasions looking to add a fleet of 10 ipads, 10 Macbook pros and 10 iPhones to my new store opening up.

On both occasions, I experienced a very very unpleasant shopping experience from the young iranian/persian guy (short dark brown hair with minor side burns and a minor beard) working at their “cell phone” department right side 2 seats facing the parking lot entrance. He was wearing a blue polo, shorts and black+ blue runners.

On July 5th,2024 at around 7-8 30pm, I was in this store looking to purchase a fleet of new Apple products which totaled about 30 units (10 of each ipad, macbook and iphones) and while I was testing each product by going to my company’s retail website using “safari”, this young iranian/persian guy (short brown hair with minor side burns and a beard) working at their “cell phone” department 2 seats on the right side facing the parking lot entrance came up to me and told me that I cannot be using their display units to go on my website.

He then proceeded to close off each and every display unit I was testing my website on as if he was trying to prove his point. !

He did not ask me if I needed help or anything this whole time and when a different customer (Iranian/persian speaking) came by to inquire about the same Apple products on display, he was very willing to answer their questions and showed them around the products.

I felt very discriminated and felt he was bias towards me as I did not speak his language (racist).

I left that day in tears and I am not a man that cries.

I tried my luck again by visiting the same Park Royal Best Buy on July 25th,2024 at around 7 30-8 30pm by entering from the mall entrance (front side) and once again this young iranian/persian guy (short brown hair with minor side burns and a beard) working at their “cell phone” department right 2 seats facing the parking lot entrance recognized me and started following me around the store !

His work station was towards the parking lot entrance (back entrance) where the “cell phone” desks were but he suddenly appeared at the opposite side (mall entrance front side) of the store !

This was not a coincidence as I saw him run quickly to the area where I was checking out the Apple products at the opposite end (mall entrance side) of the store from his work station.

Usually when you work retail in a big department store, you would usually wander around your desk area or your half of the store. Other employees would be already at the other half standing by ready to help customers.

Once again this young iranian/persian guy (short brown hair with minor side burns and a beard) working at their “cell phone” department facing the parking lot entrance made it a statement that he was watching every move I make in the store as I noticed that he would carefully examine each Apple product I had touched and would close off the programs on it I have just tested out.

He would then stand from a short distance to monitor me without ever asking me if I needed help.

Mind you I entered from the mall entrance this time and his work station is all the way at the back and i know this as I have purchased from this location previously and each time I would see him sitting at the “cell phone” department right side 2 seats all the time. There are 4 seats in total.

Best Buy Park Royal just lost their easiest+ quickest+ biggest sale that day as I went to Pacific center Apple store and purchased 10 ipads, 10 macbook pros and 10 iphone 15s that same night.

I have already filed a complaint with Best Buy corporate yesterday online and I will bring this to the local media if I do not get a genuine apology or an explanation of this young man’s racist and discriminating attitude towards me from Corporate.

“Best Buy” at Park Royal South would be top of the list for any search (and has been for me) for products relating to technology, e.g., computers / notebooks / tablets, 4-in-1 mpc printers, and mobile devices. The list would also include broad home entertainment – media: video – audio systems, and gaming.

From its previous form as “Future Shop”, Best Buy really has expanded not only in the above areas but also into full range of home appliances both major (full kitchen etc.), and also smaller (cappuccino makers, cookers etc.). One-stop shopping destination is definitely accurate description.

My most recent experience at Best Buy happened to fall on “Black Friday”: what a total “hive of activity”(!).

I had actually come into the Park Royal store in previous week hoping to buy a “Vtech desk phone” with 2 cordless handsets. However after verifying stock / online info, they told me that item actually wasn’t available in store, but were more than happy to process the sale right there, and arrange transfer to the store, giving me receipt/processing number. During next 3 – 5 days, the ordering system kept me fully up-to-date with email confirmations re shipment and eventual arrival at Park Royal. I found this option of in-store transaction / delivery very convenient — versus the fully online scenario with waiting for sometimes uncertain home delivery – coordination.

The whole in-store tangible shopping experience from personal stock enquiry, to transaction, delivery and pickup in store was smooth, efficient and pleasant. This will definitely be a future convenient option for purchases at “Best Buy” – Park Royal South.

It’s always exciting to visit a Best Buy with the intent to purchase something you’ve been wanting for a while! However, I’ve found at this location specifically, it’s difficult to find an employee to help you. Even when I asked an employee if she could help us after she was done, or if she could call somebody else over, we stood around for 20 minutes before asking somebody else, as all these employees walked right past us. Obviously they’re busy, but when you’re about to buy something expensive, you expect the customer service to match that. Thankfully we knew what we wanted before we went in, thought I can’t imagine needing help choosing a product.