Best Buy in north cowichan | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

The rudeness of the coordinator was unbelievable!!! They even lie in our face?!
My husband and I went to this location yesterday May 3rd, 2024 at 7 pm to return a laptop we bought two weeks ago, the coordinators refused to return it even though it was two weeks since we bought it and there was no damage! First he started investigating me and my husband then why returning it then almost forcing us to exchange instead of return! And when we refused to change he refused to return buy first claiming that we might bought accessories with it then when we provid we didn’t he said no you have protection plan on it so u can’t return?!!! We told hin what? But when we bought it we were told we have one month to return!?!! He was like then go to the location you bought it and return it?!!!

And that’s what happened,,, today May 4,2024 my husband took it to Surrey central to return and they were shocked and said there is no such policy and u can return in any location?!!!

I don’t understand how there is no management watching their employees being rude, disrespectful and even lie to customers??????????

Horrible customer service, staff all seem so miserable and uninterested in their customers and more interested in socializing and distancing themselves from customers. Upon arriving with my two children, I first noticed how empty the store is. I’ve never seen it so empty. I was surprised, but decided to just enjoy a quiet shopping experience. I wasn’t approached or acknowledged by any of the staff, but, I did notice how quickly they took off when there were possibilities of helping a customer. The staff all looked like they were on their lunch breaks while socializing on the floor and behind the front counters. Their attitudes and poor customer service as well as an empty store really paints a picture here of how this store has gone downhill. Over the years, we have spent thousands of dollars on electronics and never had any issues with customer service. I ultimately ended up leaving and didn’t buy anything. I felt like I was just unconvincing the staff.

Never ever ever allow best buy to deliver your appliances! The 2 guys that showed up refused to move our old fridge into the garage (where we had a spot all prepared for any leaking that may occur) as the “company doesnt do that” which is a flat out lie. Turns out there were mad because they had thought we were recycling our fridge so that they could take our fridge for themselves and sell it for a profit! So they plopped our old fridge in the middle of our kitchen which then leaked and damaged our floors. They then lied about why they couldnt complete the move. And both best buy and the moving company they hire have said its our fault as we didnt prep a spot for the old fridge. Which again is a lie. Terrible customer service from the higher ups. Would never get them to deliver again. Damaged my home and they just dont care.