Best Buy in orillia | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Dropped laptop off at Geek Squad at this location because of issues with audio/visual. Spent considerable time with rep. showing what was happening, the error messages, etc. They kept the laptop for a couple of days then called and said it was fixed. Went to pick up and waited more than an hour in a line up of 7 people for the ONE geek squad employee on duty (on a Saturday) to finish setting up several cell phones for another customer. Got the laptop home, powered up, exact same issues — by the looks of things, all they did was back up the data and made no attempt to fix the actual issue. Called head office, and now I have to ship the laptop off to them for assessment and hopefully repair. I pay $40 a month to Best Buy for this. Also — if you read the “owner response” to all the poor reviews on here, it is a cut and paste of a trite “we’ll try and do better” response – as if that is going to help anything. Seriously, just drive to Barrie.

The staff at this location are very friendly and always available and eager to help.

Specifically, I must say that Jason (Team Lead) and Ryan have been extremely helpful and knowledgeable with kitchen Appliances that we have bought on 2 recent occasions. Jason offered us the best prices on the appliances and thereby ensured that we would not need to go anywhere else.

Jason and Ryan made our Appliance purchases so smooth and stress-free. Their best pricing enabled us to purchase confidently (and we knew that we would not get better pricing anywhere else).

Best Buy’s No-Lemon Policy with their Extended Warranty is also the best in the industry. (I’ve compared with other retailers’ policies.) It gives us peace of mind knowing that Best Buy will never give us a hard time with any unexpected appliance issues.

We have been Repeat Customers of Best Buy for many years, and will continue to be.

Thank you, Jason, Ryan, and Best Buy!

My husband and I went to best buy for a new TV. We had the pleasure of working with Ryan. His product knowledge was unmatched and really took him time explaining the difference between TVs and finding the best fit for us and our use. He worked relentlessly to find us the best products within our budget. I wanted to thank Ryan again for such a great experience and for being so kind and patient. We will definitely be back to work with Ryan for future purchases. Huge shout out to Ryan AND Jason for such a positive experience. I’ve visted many Best Buy locations and this location is by far the best when it comes to product knowledge and customer experience.