Bing Lee in Canberra | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I am writing this review solely based on my recent experience with Bing Lee’s customer service.

I purchased a vacuum cleaner online and picked it up from their store. On the way back from Sydney to Canberra, I decided to check some reviews of the product. Unfortunately, the reviews for the vacuum cleaner were quite negative.

During pickup, I asked the front desk staff about the warranty period. She repeatedly mentioned a 2-year manufacturer’s warranty. When I inquired about a retail warranty, she insisted it was covered but said I would need to contact the manufacturer directly for any troubleshooting or issues. I questioned why I couldn’t return the faulty product to the store and was met with the same response: I had to call Electrolux. She also repeatedly said, “No change of mind, no change of mind,” even though I never mentioned changing my mind. My concern was solely about addressing a major fault through the store rather than the manufacturer, which I believe should be their responsibility.

According to the Australian Consumer Law (ACL), “If your business sold a product or service to a consumer, you cannot refuse to help them by sending them directly to the manufacturer or importer for a remedy. This applies even where the fault was caused by the manufacturer.” Additionally, Bing Lee’s own website states, “We offer a 14-day change of mind period, but require the goods to be unopened, unused, and in new saleable condition. If this is the case, our Customer Care team will provide a return label (for online purchases) for you to post the goods back, or you can visit one of our stores. Change of mind returns may also be subject to a 20% restocking fee if the product has been opened.”

Given this, I am puzzled by the staff’s insistence on “No change of mind.” She was rude, abrasive, and avoided answering my questions directly. It’s clear she needs proper training and a better understanding of Bing Lee’s policies and the ACL.

If I am mistaken in any way, I welcome corrections.

Bought new front load Bosch washer online. They had delivery options including to remove your old machine for the best price compared with competitors online and in Canberra. They were able to deliver the same week (in fact next day if I needed) and I could book the delivery day online at time of purchase. The email on purchase was clear that service staff would confirm delivery. The Fyshwick store called me shortly after I placed my order to explain how delivery worked and confirm some details. On the day before as promised the delivery driver Brett called to indicate the delivery window and said he would confirm on the morning of delivery. On the morning of delivery, as promised, he confirmed the window again and that he would call right before he was due to arrive, which he also did. Delivery was on time and removing the old machine and installing the new one was done perfectly in spite of some challenges to work with in my space. Also Brett was knowledgeable about the product and explained basics to me! Not an expected part of the experience with a delivery when I bought online but great service. This was the best experience of online purchase with amazing service from Fyshwick Bing Lee. I would purchase all future large or small appliances here if they have the stock at best value, which they certainly did for this purchase. Thanks so much to all the staff who make a great experience for the customer! You guys deserve to be acknowledged.

Excellent customer service by Vivian today at Bing Lee Fyshwick who provided quotes and gave a really good discount. Friendly and very professional. Although we ended up buying the quoted items from another store because Bing Lee didn’t provide installation services for TVs, it was a pleasant stress free experience with Vivian. Definitely recommend